The Berlin Service Centre renews its ISO certification
The Arvato Service Centre in Berlin provides high-quality services for pharmaceutical manufacturers and health insurance providers. As well as a high degree of medical and pharmaceutical expertise, speed and agility are basic requirements for service providers in today’s health market.
“An essential condition for achieving competitive advantages is the high quality and responsiveness of our service provision”, stressed Dr Jens Härtel, managing director of Arvato Healthcare CRM. The sustainably high quality of the various services can only be achieved through effective quality management. By introducing systems for planning, operation, information and control, the Berlin location succeeds in satisfying the changing demands and high quality requirements of our customers.
With the internationally recognised proof of the ISO certification for their management system, Arvato can now give clear evidence of its expertise and capability at any time. “This is also an important criterion for our customers and, more and more frequently, it has an influence in the awarding of contracts”, says Katrin Campen, Head of Quality Management at Arvato CRM Healthcare.
Arvato Healthcare sets great store in the continuous improvement of its processes at any time. Regular quality circles, internal audits and process analyses support each service team in the constant further development of its current service quality. In parallel, Arvato Healthcare is preparing for changes in the ISO 9001 that are still expected in the course of 2015. For this reason they are concentrating on the areas of process orientation and risk management.
Published in Arvato healthcare news 02-2015