Omni-Channel Fulfillment Solutions
A consistent brand experience throughout all your channels - globally
Our goal is to live up to your brand message, being the enabler to serve your customers best in every channel. Arvato provides you with the IT infrastructure to create a consistent brand experience supporting your loyalty program, providing online and offline customer care, being able to do B2B & B2C logistics and feed all financial data into your system.
Seamless omnichannel order fulfillment to give your customers a unique shopping experience.Peter Buse, Geschäftsführer Retail & Consumer Products - arvato SCM Solutions
We are more than just a service provider, we are your partner
arvato`s Omni-Channel Logistics Services
International Transport Management with centralised interfaces to over 100 transport providers
arvato's Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions, and provide a range of options to meet customers expectations on delivery times and price.
Trade & Tax Compliance
Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts.
Practical consulting based on E-Commerce best-practices and real-life data
Our Consulting team brings years’ worth of E-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire E-Commerce value chain and utilise data from online analysis as well as our backend systems.
Our analytically thinking E-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.
The service includes:
• Development of a global E-Commerce entry strategy for various markets and countries
• Estimation of sales volumes in various markets, business cases and operative forecasts
• Conception of internationalization strategies
• Multi-channel consulting
• Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis
Warehousing & Distribution
The Arvato SCM/ E-Commerce Group has a global presence in America, Europe, the Middle East, Africa and Asia-Pacific, and operates more than 110 locations and storage areas with more than 1.3 million square meters. All locations are directly managed by Arvato employees. Our combination of B2B and B2C expertise offers real added value. We can both send pallets and pack packages for the final customer and ship worldwide. We naturally support our clients' omni-channel processes, such as Click & Collect, retail availability, and Return-to-Store.
We take care of every return
We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.