Arvato uses cookies to give you the best user experience on our website. By continuing to use our website, you agree to our cookie policy. More about privacy policy & cookies.
Close
Arvato Bertelsmann
    Career Contact
    Global Sites

    Corporate

    • Deutsch
    • English

    Solution Groups

    • Arvato CRM Solutions
      • Deutsch
      • English
    • Arvato SCM Solutions
      • Deutsch
      • English
    • Arvato Financial Solutions
      • Deutsch
      • English
    • Arvato Systems
      • Deutsch
      • Nederlands
      • English

    International Websites

    • Austria
      • Deutsch
    • Brazil
      • Português
      • English
    • China
      • 欧唯特中国
    • Denmark
      • Dansk
      • English
    • Finland
      • Suomi
      • English
    • France
      • Français
      • English
    • India
      • English
    • Ireland
      • English
    • Italy
      • English
    • Netherlands
      • Nederlands
      • English
    • Norway
      • Norsk
      • English
    • Poland
      • polski
      • English
    • Russia
      • Pоссия
      • English
    • South Africa
      • English
    • Spain
      • English
    • Sweden
      • Svenska
      • English
    • Switzerland
      • Deutsch
      • English
      • Français
    • Turkey
      • Türkçe
      • English
    • United Kingdom
      • English
    • United States
      • English
    • Nederlands
    • Solutions
      • Solutions
      • Corporate Information Management
        • Corporate Information Management
        • After Sales Information Management
          • After Sales Information Management
          • Content Management
          • Diagnostic Content Services
          • NFF Avoidance
          • After Sales Portals
        • Marketing Procurement Management
          • Marketing Procurement Management
          • Marketing Procurement Consulting
          • Multi-Channel Publishing
          • Supplier Management
          • E-Procurement
          • Web-2 Print Services
          • Trade, Tax & Compliance
        • Training and Education
        • Physical and Digital Owner Manuals
          • Physical and Digital Owner Manuals
          • Technical Authoring
          • Translation
          • Content Management
          • Sourcing and Procurement
          • JIS Production Management
          • Human Interface Design
          • App Development
      • CRM & Customer Services
        • CRM & Customer Services
        • Customer Contact Centres
        • Omni Channel
        • Social Media
      • E-Commerce Solutions
        • E-Commerce Solutions
        • Full-Service E-Commerce
          • Full-Service E-Commerce
          • Shop Development
          • Warehousing & Distribution
          • Financial Services
          • Customer Service
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Global Online Marketing
          • Business Intelligence
          • Returns Management
          • Marketplace Fulfillment
        • Omnichannel
          • Omnichannel
          • Shop Development
          • Financial Services
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Global Online Marketing
          • Business Intelligence
          • Customer Service
          • Warehousing & Distribution
          • Returns Management
        • E-Fulfillment
          • E-Fulfillment
          • Warehousing & Distribution
          • Financial Services
          • Customer Service
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Global Online Marketing
          • Business Intelligence
          • Returns Management
        • AfterPay
      • Financial Solutions
        • Financial Solutions
        • Profitable risk management
          • Profitable risk management
          • Address verification
          • Credit rating checks
          • Return-debit prevention pool
          • Telecommunications pool
          • Risk and yield scoring
          • Early fraud prevention and avoidance
          • risk solution services
          • Profile Tracking
          • digital account check
          • Consulting Services
        • Payment Solutions
          • Payment Solutions
          • AfterPay
        • Billing & Invoicing
          • Billing & Invoicing
          • Financial Auditing: Scalable Expertise
          • Back-up Servicing reduces risks
          • Association-free central regulation
          • Central regulation for purchasing associations
          • Secure central regulation for the beverages sector
        • Collection
          • Collection
          • Dunning process and pre-collection
          • Claims management and customer win-back
          • Smart collection in every stage
          • Multinational collection
          • Purchase of bad debts
          • Reporting, analysis and process consulting
          • State-of-the-art software solutions
          • Omni-channel approach to your customers
          • End to End Collection Service
        • Credit and collections management
          • Credit and collections management
          • Field Services
          • End to End Collection Service
          • Debt Purchase
        • Factoring
          • Factoring
          • B2B Factoring
          • Maturity Factoring
          • Dental laboratory factoring
          • Invoicing solutions for healthcare
          • Global Trade & Compliance Management
        • Order to Cash Solutions
        • Procure to Pay Solutions
        • Record to Report Solutions
      • Marketing Solutions
        • Marketing Solutions
        • Print Management
        • Campaign Management
        • Co-Marketing
        • Retail Marketing
      • SCM & Logistics
        • SCM & Logistics
        • Bridge to Europe
        • Direct to Hospital
        • Hightech & Entertainment Logistics
        • Healthcare Logistics
        • Omni-Channel Logistics
        • Fashion & Beauty Logistics
        • Global Logistics Set-Up
        • Retail Logistics
        • Marketing Supply Chain Management
      • IT Solutions
    • Industries
      • Industries
      • Automobile
      • Banking & Finances
      • Energy Suppliers
      • Healthcare
      • Insurance Companies
      • IT & High-Tech
      • Media & Entertainment
      • Public Sector
      • Retail & Consumer Products
      • Telecommunications
      • Tourism & Airlines
    • About Arvato
      • About Arvato
      • Facts & Figures
      • Management
      • Locations worldwide
      • Responsibility
        • Responsibility
        • Environmental Reports
        • Environmental Guidelines
      • History
      • Press Releases
      • Contact
      • Collaborations Partners
        • Collaborations Partners
        • Customer Service Valley
        • Thuiswinkel.org
        • Customer Service Federation
        • NIMA
      • National Locations Benelux
      • Career
        • Career
        • CRM vacancies
        • Corporate vacancies
        • SCM vacancies
    • News and Stories
      • Career
      • Contact
      • Nederlands
      Netherlands
      CRM & Customer Services
      More value for your brand with valuable customer contact
      Scroll down
      • 01. CRM Solutions
      • 02. CRM Services

      CRM Solutions

      Always in contact with your customer at the right place and the right time

      CRM & Customer Services Arvato keeps your customer satisfied and informed. We guide your clients as quickly as possible to the correct channels, in order to have you maximizing efficiency in customer contact, and accurate cost control without loss of quality or image.

      Real customer contact

      Real contact with the customer is increasingly getting more valuable, but the time and resources are scarce in organizations. Yet it is important to respond adequately and in person at the right time. That is what we do for you; by phone, email, social media, Whatsapp or any other channel.

      Outsourcing of customer contact

      Outsourcing customer contact does not mean you are handing all over. On the contrary. You create additional value by adding quality and innovation. And with affordable, scalable solutions we offer, you control and create the image you want.

      Optimal contact processes

      CRM & Customer Services not only helps you with manpower and technology, with our specialized knowledge and experience, we ensure that all your customer-facing processes are being optimized, while your customer always has the desired brand experience. By performing this for you or through consultancy, we can offer smart solutions to canalize customer contact and optimization. You can improve efficiency while during each contact point, the emotional experience of your customer crucial. That can be in an online FAQ, a conversation via social media, a telephone call or by providing high-quality technical support.

      Valuable customer contacts

      With custom made solutions, knowledge and dedicated manpower, we create and manage the valuable contacts with your customers. For a uniform appearance and a powerful message through various touchpoints.

      More CRM Services

      CRM & Customer Services

      Customer Contact Centres

      We achieve the best possible value creation for you in direct customer dialogue.

      Read more
      CRM & Customer Services

      Omni Channel

      Whether social media, live chat or co-browsing, video interaction, or classic channels like the telephone: We use automated analysis to determine the current customer and contact situation in real time, and always direct our communication into the optimum channel.

      Read more
      CRM & Customer Services

      Social Media

      By developing and providing self-service channels, we allow your customers to independently solve their requests in a targeted and efficient manner.

      Read more

      Industry solutions

      Businesses representing many different industries rely on our integrated solution portfolio and our longstanding experience. Our customers range from telecommunication firms to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Through the expertise we have gained serving a broad spectrum of industries, we understand the specific requirements of your business in detail.

      Healthcare Solutions

      Arvato CRM Solutions is one of the leading partners for data-based solutions, efficient processes and effective communication in prevention and healthcare provision. We support our customers by providing them with innovative solutions, qualified personnel and integrated means of communication in order to reach and link up healthcare professionals, patients and potential healthcare customers, and improve long-term healthcare provision.

      more
      Can we help you? Let us know!
      Etien Jamin
      Director Business Development
      +31(0)6-5041 3540
      Share page:
      Solutions CRM & Customer Services
      scroll to top
      • Solutions
      • Industries
      • About Arvato
      • News and Stories
      • Arvato CRM Solutions
      • Arvato SCM Solutions
      • Arvato Financial Solutions
      • Arvato Systems
      • Contact
      • Website Credits
      • Privacy Policy
      • Terms
      Visit us
      • © 2018 Bertelsmann SE & Co. KGaA – arvato Division Management