Real customer contact for loyal and content customers
Real customer contact through our customer contact centers
Real customer contact is increasingly valuable as customer contact centers are becoming larger and more numerous. We create real, valuable customer contact in which your brand experience is maintained, and your customers are being serviced perfectly.
With real and relevant contact time we build loyalty for your brand. The right employees on the right spot communicate your values in each channel. Through a very careful selection, intensive training and personal guidance, we create the quality you and your customers expects.
Unexpected successful actions or even calamities that creates a peak in client interaction activities that you cannot cope with sufficiently? We can. Because we have the manpower to quickly scale in time, and the technology and experience to estimate the peak load time.
For each channel
Our customer contact centers are spread across the country and be deployed for every possible channel. By email, phone, chat, WhatsApp, social media and more, we manage the contact with your customers and make valuable moments of that. Through continuous monitoring and regular customer satisfaction surveys we check the implemented projects, keeping you always up to date and improve client interaction constantly.
Valuable customer contacts
By outsourcing your customer contact you will save time and costs, and more importantly, the valuable contacts you create. We like to contribute to your brand image, with efficient and committed employees. Via each channel at any time.
Real customer contact creates an emotional experience around your brand. That is the basis for a loyal customer. Handling a customer hurriedly is not the goal: talking, listening, guide and proactively advise is. These are the skills we perform for you in our customer contact.
- Customer contact through the right channel at the right time
- E-mail, phone, social media, WhatsApp, chat and much more
- Innovative techniques for providing the best service in customer contact
- Dedicated and multi-client contact center possible
- From first contact to complex second line support
- Monitoring, reporting and evaluation for continuous improvement