Arvato uses cookies to give you the best user experience on our website. By continuing to use our website, you agree to our cookie policy. More about privacy policy & cookies.
Close
Arvato Bertelsmann
    Career Contact
    Global Sites

    Corporate

    • Deutsch
    • English

    Solution Groups

    • Arvato CRM Solutions
      • Deutsch
      • English
    • Arvato SCM Solutions
      • Deutsch
      • English
    • Arvato Financial Solutions
      • Deutsch
      • English
    • Arvato Systems
      • Deutsch
      • Nederlands
      • English

    International Websites

    • Austria
      • Deutsch
    • Brazil
      • Português
      • English
    • China
      • 欧唯特中国
    • Denmark
      • Dansk
      • English
    • Finland
      • Suomi
      • English
    • France
      • Français
      • English
    • India
      • English
    • Ireland
      • English
    • Italy
      • English
    • Netherlands
      • Nederlands
      • English
    • Norway
      • Norsk
      • English
    • Poland
      • polski
      • English
    • Russia
      • Pоссия
      • English
    • South Africa
      • English
    • Spain
      • English
    • Sweden
      • Svenska
      • English
    • Switzerland
      • Deutsch
      • English
      • Français
    • Turkey
      • Türkçe
      • English
    • United Kingdom
      • English
    • United States
      • English
    • Nederlands
    • Solutions
      • Solutions
      • Corporate Information Management
        • Corporate Information Management
        • After Sales Information Management
          • After Sales Information Management
          • Content Management
          • Diagnostic Content Services
          • NFF Avoidance
          • After Sales Portals
        • Marketing Procurement Management
          • Marketing Procurement Management
          • Marketing Procurement Consulting
          • Multi-Channel Publishing
          • Supplier Management
          • E-Procurement
          • Web-2 Print Services
          • Trade, Tax & Compliance
        • Training and Education
        • Physical and Digital Owner Manuals
          • Physical and Digital Owner Manuals
          • Technical Authoring
          • Translation
          • Content Management
          • Sourcing and Procurement
          • JIS Production Management
          • Human Interface Design
          • App Development
      • CRM & Customer Services
        • CRM & Customer Services
        • Customer Contact Centres
        • Omni Channel
        • Social Media
      • E-Commerce Solutions
        • E-Commerce Solutions
        • Full-Service E-Commerce
          • Full-Service E-Commerce
          • Shop Development
          • Warehousing & Distribution
          • Financial Services
          • Customer Service
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Global Online Marketing
          • Business Intelligence
          • Returns Management
          • Marketplace Fulfillment
        • Omnichannel
          • Omnichannel
          • Shop Development
          • Financial Services
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Global Online Marketing
          • Business Intelligence
          • Customer Service
          • Warehousing & Distribution
          • Returns Management
        • E-Fulfillment
          • E-Fulfillment
          • Warehousing & Distribution
          • Financial Services
          • Customer Service
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Global Online Marketing
          • Business Intelligence
          • Returns Management
        • AfterPay
      • Financial Solutions
        • Financial Solutions
        • Profitable risk management
          • Profitable risk management
          • Address verification
          • Credit rating checks
          • Return-debit prevention pool
          • Telecommunications pool
          • Risk and yield scoring
          • Early fraud prevention and avoidance
          • risk solution services
          • Profile Tracking
          • digital account check
          • Consulting Services
        • Payment Solutions
          • Payment Solutions
          • AfterPay
        • Billing & Invoicing
          • Billing & Invoicing
          • Financial Auditing: Scalable Expertise
          • Back-up Servicing reduces risks
          • Association-free central regulation
          • Central regulation for purchasing associations
          • Secure central regulation for the beverages sector
        • Collection
          • Collection
          • Dunning process and pre-collection
          • Claims management and customer win-back
          • Smart collection in every stage
          • Multinational collection
          • Purchase of bad debts
          • Reporting, analysis and process consulting
          • State-of-the-art software solutions
          • Omni-channel approach to your customers
          • End to End Collection Service
        • Credit and collections management
          • Credit and collections management
          • Field Services
          • End to End Collection Service
          • Debt Purchase
        • Factoring
          • Factoring
          • B2B Factoring
          • Maturity Factoring
          • Dental laboratory factoring
          • Invoicing solutions for healthcare
          • Global Trade & Compliance Management
        • Order to Cash Solutions
        • Procure to Pay Solutions
        • Record to Report Solutions
      • Marketing Solutions
        • Marketing Solutions
        • Print Management
        • Campaign Management
        • Co-Marketing
        • Retail Marketing
      • SCM & Logistics
        • SCM & Logistics
        • Bridge to Europe
        • Direct to Hospital
        • Hightech & Entertainment Logistics
        • Healthcare Logistics
        • Omni-Channel Logistics
        • Fashion & Beauty Logistics
        • Global Logistics Set-Up
        • Retail Logistics
        • Marketing Supply Chain Management
      • IT Solutions
    • Industries
      • Industries
      • Automobile
      • Banking & Finances
      • Energy Suppliers
      • Healthcare
      • Insurance Companies
      • IT & High-Tech
      • Media & Entertainment
      • Public Sector
      • Retail & Consumer Products
      • Telecommunications
      • Tourism & Airlines
    • About Arvato
      • About Arvato
      • Facts & Figures
      • Management
      • Locations worldwide
      • Responsibility
        • Responsibility
        • Environmental Reports
        • Environmental Guidelines
      • History
      • Press Releases
      • Contact
      • Collaborations Partners
        • Collaborations Partners
        • Customer Service Valley
        • Thuiswinkel.org
        • Customer Service Federation
        • NIMA
      • National Locations Benelux
      • Career
        • Career
        • CRM vacancies
        • Corporate vacancies
        • SCM vacancies
    • News and Stories
      • Career
      • Contact
      • Nederlands
      Netherlands
      E-Fulfillment
      International E-Fulfillment services - efficient, fast and spot-on
      Scroll down
      • 01. E-Fulfillment Solution
      • 02. Best Practice Fashion Logistics
      • 03. Experience
      • 04. Benefits
      • 05. E-Fulfillment Services

      Order fulfillment solutions for America, Europe, Asia-Pacific and China

      Arvato has an over 15-year track record in customer-oriented E-Commerce solutions that you can combine according to your exact needs. Our E-Commerce fulfillment service let yeou select the combination you want: Logistics and transport, integrated financial services, customer service, E-Commerce consulting and large-scale project management. 

      Our goal is to create a uniform brand experience for your customers, make ordering processes as simple as possible, foster customer loyalty and maximize sales potentials. Innovation and technology are our passions – driving us to provide intelligent solutions that enhance operational excellence and improve customer satisfaction, while lowering the costs for our contractors. In doing so, we can rely on our extensive experience in the development, implementation and management of complex international business processes for customers all over the world. 

      Thanks to our modular service portfolio, you get to decide which ones you need and what combination you would like

      Niels Weithe, President Consumer Products, arvato SCM Solutions

      Arvato SCM Solution: Best Practice Fashion Logistics

      Experience

      15 years

      Arvato has an over 15-year track record in customer-oriented E-Commerce solutions that are globally scalable and can also be integrated in omni-channel

      We are more than just a service provider, we are your partner

      Everything - around the world

      Instantly available service as an integrated all-inclusive solution or a single module. In The Netherlands, Europe, Asia and America.

      All questions answered

      You can rely on us with our over 15 years of experience in E-Commerce and global SCM network. We go in the right direction with you.

      Giving it our all for a unique brand experience

      Our goal is that your customers have a uniform brand experience on all levels.

      Our E-Fulfillment Services

      • Warehousing & Distribution
      • Financial Services
      • Customer Service
      • Transport Management
      • Trade & Tax Compliance
      • E-Commerce Consulting
      • Global Online Marketing
      • Business Intelligence
      • Returns Management

      Warehousing & Distribution

      Your flexible and individual supply chain solution

      Perfectly co-ordinated logistics processes are essential for customer satisfaction. Our flexible solution can be the answer, whether you are looking for a B2B or B2C service. Our bespoke warehouse solutions help to deliver a fast and reliable service tailored to each client requirements. Technology and automation - including our  bag-sorting conveyor systems, help us to streamline processes, increasing speed by maintaining accuracy.

       

      Warehousing and Distribution:

      • Inbound Management 

      • Warehouse Management

      • Value Added Services

      • Pick, Pack & Ship 

      • Returns handling and reprocessing (e.g. ironing and repacking) 

      • Market specific solutions for Fashion, Beauty, Luxury and FMCG

      • Leading transport networks and Transport Management

      • Integration of Omni-Channel processes such as Click & Collect or Return-in-store

       

       Meeting global standards and regulations:

      • Global trade compliance

      • Certification

      • Supply chain security 

      Learn more

      Financial Services

      Over 100 payment methods worldwide - through a single interface

      We offer all services along the ‚payment flow‘. From risk checks, invoice production and processing, payments and claim processing.

      • Arvato’s own Payment Gateway for quick and simple connection to all popular payment methods worldwide 

      • Risk management and fraud prevention

      • Account and claim management

      • Processing of reminders up to passing over to collections services

      • Processing of returned direct debits and chargeback requests

      • Standardised connection to national and international banks and acquiring partners

       

      arvato’s Financial Services meet the highest security requirements and are PCI and SSA16 certified. Within the international networks we also ensure that country-specific taxation and legal requirements are met completely.

      Learn more

      Customer Service

      Your customers deserve more than the 'standard', we offer them the 'extra' service

      We develop individual, customised solutions for every client. This allows us to meet the customer needs, professional level and cost-efficient solutions while guaranteeing high-quality Customer service interactions.

       

      • Focus on customer satisfaction and efficiency

      • 25,000 Call center seats, 30+ languages, 50+ locations

      • Market specific training of agents, including technologies, soft skills and product training

      • The complete package from taking orders to complaint management

      • Rigourous recruiting processes and qualitative methods to ensure a high standard of customer service is upheld

      • Regular QA sessions: Assesment centers, Mystery/ Feedback calls, online training, live-coaching, system checks

      • Channels: e-Mail, telephone, Social media, brief, fax

       

      We use our global presence, far-reaching experience and adaptive traits to combine multi-channel tends and provide the ideal Customer Service solution based on our clients needs.

      Learn more

      Transport Management

      International Transport Management with centralised interfaces to over 100 transport providers

      arvato's Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions, and provide a range of options to meet customers expectations on delivery times and price. 

      Learn more

      Trade & Tax Compliance

      Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts. 

      Learn more

      E-Commerce Consulting

      Practical consulting based on E-Commerce best-practices and real-life data

      Our Consulting team brings years’ worth of E-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire E-Commerce value chain and utilise data from online analysis as well as our backend systems.

       

      Our analytically thinking E-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.

      The service includes:

      • Development of a global E-Commerce entry strategy for various markets and countries

      • Estimation of sales volumes in various markets, business cases and operative forecasts

      • Conception of internationalization strategies

      • Multi-channel consulting

      • Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis

       

      Learn more

      Global Online Marketing

      With us and our experienced team of international experts at your side, you have a localized online marketing network at your disposal in the different national markets. We ensure that your brand message is consistently conveyed to all markets and also achieves the desired successful outcome. Your benefit is that you only have one contact person who maps out and controls all campaigns for you. Simple. Fast. Consistent.

      Learn more

      Business Intelligence

      In the highly dynamic Business Intelligence & Analytics environment, our experts help you turn your data into results, identify your business drivers, manage them effectively and navigate your business through Big Data. With tried-and-tested standard reports in all operational areas, we help you identify key performance indicators fast and accurately to optimally drive your online business.

      Learn more

      Returns Management

      We take care of every return

      We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.

      Learn more
      Open questions? Please reach out to us!
      Martijn Nielen
      Business Unit Director ISCM
      +31 (0)88 887 85 18
      Share page:
      Solutions E-Commerce Solutions E-Fulfillment
      scroll to top
      • Solutions
      • Industries
      • About Arvato
      • News and Stories
      • Arvato CRM Solutions
      • Arvato SCM Solutions
      • Arvato Financial Solutions
      • Arvato Systems
      • Contact
      • Website Credits
      • Privacy Policy
      • Terms
      Visit us
      • © 2018 Bertelsmann SE & Co. KGaA – arvato Division Management