Omnichannel brand experience
Arvato offers flexible and rapidly deployable omnichannel solutions. Our IT infrastructure for features like Click & Collect, return anywhere and omni-channel Customer Service is equipped with the latest technologies. Together with our experts, these technologies guarantee your brand message is perfectly transported across all channels. Globally, we ensure that your customers online business and retail stores are managed with a uniform shopping experience.
We create a consistent and sustainable brand experience across all channels.Niels Weithe, President Consumer Products, arvato SCM Solutions
We are more than just a service provider, we are your partner
Holistic brand experience
We know that the channel is not important. What counts is the brand message.
High degree of reporting standardization for optimal control of all your channels.
arvato's omnichannel services
Your online shop, with Demandware, Hybris or Magento
To make sure we reflect the ‘look and feel’ of your brand overonline channels, we provide customised solutions to fulfill our individual requirements. Combining the best-practice experience of multiple online shops for our clients across the Fashion, Luxury, FMCG and Beauty markets. In close collaboration with the E-Commerce platform providers; Demandware, Magento and Hybris we develop new features to keep you at the forefront of progress online.
Over 100 payment methods worldwide - through a single interface
We offer all services along the ‚payment flow‘. From risk checks, invoice production and processing, payments and claim processing.
• Arvato’s own Payment Gateway for quick and simple connection to all popular payment methods worldwide
• Risk management and fraud prevention
• Account and claim management
• Processing of reminders up to passing over to collections services
• Processing of returned direct debits and chargeback requests
• Standardised connection to national and international banks and acquiring partners
arvato’s Financial Services meet the highest security requirements and are PCI and SSA16 certified. Within the international networks we also ensure that country-specific taxation and legal requirements are met completely.
International Transport Management with centralised interfaces to over 100 transport providers
arvato's Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions, and provide a range of options to meet customers expectations on delivery times and price.
Trade & Tax Compliance
Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts.
Practical consulting based on E-Commerce best-practices and real-life data
Our Consulting team brings years’ worth of E-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire E-Commerce value chain and utilise data from online analysis as well as our backend systems.
Our analytically thinking E-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.
The service includes:
• Development of a global E-Commerce entry strategy for various markets and countries
• Estimation of sales volumes in various markets, business cases and operative forecasts
• Conception of internationalization strategies
• Multi-channel consulting
• Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis
Global Online Marketing
With us and our experienced team of international experts at your side, you have a localized online marketing network at your disposal in the different national markets. We ensure that your brand message is consistently conveyed to all markets and also achieves the desired successful outcome. Your benefit is that you only have one contact person who maps out and controls all campaigns for you. Simple. Fast. Consistent.
In the highly dynamic Business Intelligence & Analytics environment, our experts help you turn your data into results, identify your business drivers, manage them effectively and navigate your business through Big Data. With tried-and-tested standard reports in all operational areas, we help you identify key performance indicators fast and accurately to optimally drive your online business.
We develop tailor-made solutions for each of our clients and offer our clients multi-channel services. We would love to take the burden off your retail business by taking calls at our service center. That frees up your sales people on-site so that they can concentrate on your customers without the phone ringing off the hook. Beyond that, we gladly tend to your loyalty program and can even set up a new one together with you. Our team inspires and supports you in the design and implementation of your uniquely individualized customer service solutions and guarantees a consistent omni-channel brand experience.
Warehousing & Distribution
The Arvato SCM/ E-Commerce Group has a global presence in America, Europe, the Middle East, Africa and Asia-Pacific, and operates more than 110 locations and storage areas with more than 1.3 million square meters. All locations are directly managed by Arvato employees. Our combination of B2B and B2C expertise offers real added value. We can both send pallets and pack packages for the final customer and ship worldwide. We naturally support our clients' omni-channel processes, such as Click & Collect, retail availability, and Return-to-Store.
We take care of every return
We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.