Among Arvato's outstanding qualities is our diverse range of service options
We develop tailor-made solutions for each of our clients and offer our clients multi-channel services. We would love to take the burden off your retail business by taking calls at our service center. That frees up your sales people on-site so that they can concentrate on your customers without the phone ringing off the hook. Beyond that, we gladly tend to your loyalty program and can even set up a new one together with you. Our team inspires and supports you in the design and implementation of your uniquely individualized customer service solutions and guarantees a consistent omni-channel brand experience.
Social media monitoring, which makes the structured analysis of modern communication channels possible, and is a matter of course for us
We monitor activities on around 100 million websites, blogs, forums, in communities and Web 2.0 platforms.
Possibilities of social media monitoring:
• Filtering with respect to certain positive or negative aspects of your brand
• Reviewing your brand status
• Involving your competitors
• Use as an early warning
• Evaluation of marketing campaigns
• Proactive response to complaints
• User input for product innovation
Our Customer Service team has been graded "very good" and listed the Top-Ten for Online Shop Service centers in Germany
Rapid problem solving
Improving customer satisfaction
The perfect buying experience is enhanced by our outstanding customer care - irrespective of which channel the customer uses to contact us. Our multilingual staff always provides solution-oriented customer service.
Thanks to Arvato's training team concept, a uniform standard can be guaranteed for the specialized qualification of all employees.