Slough Borough Council partners with Arvato to deliver innovative transactional services centre in South of England
London, 2nd April 2012 – An innovative public-private partnership between Slough Borough Council and global business process outsourcer Arvato will go live today (2nd April 2012), in a deal which will deliver £26.5m savings over the next 10 years and includes the transfer of 102 council employees on their existing terms and conditions and pension rights.
The partnership includes the establishment of a Transactional Service Centre, one of the first of its kind for a local authority in the South of England, which will deliver a range of transactional services including revenues and benefits, payroll, finance services, HR and logistics services.
The new Centre will not only support the council’s services but will also be an engine for growth and regeneration in Slough, by offering transactional solutions to a wider range of private and public sector organisations, providing inward investment into the local economy, safeguarding local jobs and increasing the number of apprenticeships for young people.
The two organisations will work closely together to drive efficiencies and ensure that the Centre, a shared services hub, focuses on seamless service delivery and continual improvement.
Roger Parkin, director of customer and community services at Slough Borough Council, said: “Not only will the new shared services centre reduce costs and improve efficiency for the council, it will also bring wealth into the local area and provide career and training opportunities for employees.
“Arvato has brought a fresh approach to our service delivery models, along with new ways of working and improvements to the provision of services for residents. We believe that this model is the shape of things to come for other councils. Standardised operating platforms and processes bring greater efficiencies and mean that instead of having to invest heavily in back office support functions, councils can spend their budgets on the services which matter most to the public.
Rainer Majcen, managing director, public sector, Arvato UK & Ireland, said: “Our approach in Slough is to work closely in collaboration with the council to develop a set of processes with local residents in mind.
“The investment and the joint development of the shared service centre will bring great benefits to the local area and is an example of how public sector organisations can start to really change the ways in which they deliver services.”