Arvato continues expanding its network of service centers - Sustainable growth for Bertelsmann subsidiary
The acquisition enhances Arvato’s leading position in the European Customer Services Web market, expands its nationwide service center network and at the same time intensifies its longstanding customer relationship with Deutsche Telekom. Furthermore, the capacity is needed to provide other clients with excellent service.
"The acquisition of the five service centers in eastern Germany fits very well with our growth strategy and strengthens our already excellent position in our core business of customer relationship management," comments Achim Berg, CEO of Arvato and member of the Bertelsmann SE Executive Board. "We have had a very successful service partnership with Telekom for many years,” adds Andreas Krohn, head of Arvato’s CRM business unit in Germany. “We are delighted to be systematically extending this collaboration now, and are counting on the expertise and experience of our new employees, whom I warmly welcome to Arvato."
Gero Niemeyer, Managing Director of Customer Services at Deutsche Telekom, says: "We expect the collaboration with Arvato to lead to improved continuity and service excellence. A well-functioning phone interface to the customer is of crucial importance in competition."
Arvato is a leading global service provider. Its staff of over 66,000 design and implement tailor-made solutions for a wide range of business processes along integrated service chains for business customers all over the world. These include data management, customer care, CRM services, supply chain management, digital distribution, financial services and customized IT services as well as all services related to the creation and distribution of printed materials and digital storage media.