Since 2002, Arvato has provided multi-lingual, multi-channel contact centre and loyalty services to the Harley Owners Group (H.O.G.) – the world’s largest motorcycle owners club with 100,000 members in 70 countries across Europe, the Middle East and Africa.
The Arvato H.O.G. team lives and breathes the Harley-Davidson brand and culture. This enthusiasm has delivered consistently excellent brand experiences for members; from timely, accurate membership services to engaging hospitality events.
Just like the team’s passion, the results speak for themselves: Arvato improved customer satisfaction by 30% and increased membership retention by 50% over three years.