Arvato and Microsoft’s unique partnership has achieved international recognition for delivering transformational results.
The innovative managed service model agreement, which processes90% of the company’s global revenues, was named BPO Contract of the Year by the European Outsourcing Association in 2012. The judges commended the partnership’s ability to create a more agile business that can efficiently deliver an improved customer partner experience.
A flexible approach facilitated the successful completion of Microsoft’s busiest year-end close ever. Over 1,500 people in six international locations worked together to process a record amount of revenue from hundreds of thousands of orders and agreements, in a single month.
For the first time, Microsoft entrusted the processing of 90% of the company’s global revenues to a single global partner through a five-year, £130m ($200m) global BPO partnership with arvato.