Everest - raport „Outsourcing Contact Center"
Everest Group’s report, “Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017” analyzes the changing dynamics of the CCO landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group updated its classification of 35+ service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for CCO into Leaders, Major Contenders, and Aspirants. The PEAK Matrix™ is a framework that provides an objective, data-driven, and comparative assessment of CCO service providers based on their absolute market success and delivery capability. Based on the analysis, Arvato emerged as a Leader. This download specifically focuses on Arvato’s CCO experience and capabilities, including its position on the CCO PEAK Matrix and a detailed profile.