Healthcare Customer Relationship Management
Healthcare communication from a single provider – competent, professional, scalable
Arvato efficiently manages all end-customer contact for pharmaceutical companies and health insurance companies. Arvato also handles communication with patients, healthcare professionals and nursing personnel through all communication channels. By Customer Relationship Management, we mean transforming every customer contact into a positive experience so that you and your customers benefit. Our service centres also cover first and second level medical communications and record any undesirable drug side effects. Clinical support is available to help pharmaceutical companies conduct clinical studies and recruit patients. Of course, customer service related to medication supply is also covered – from taking orders to complaints management.
With its integrated multi-channel designs, Arvato supports optimal product placements with doctors and pharmacists or nursing personnel as well as the development of personal customer relationships. Specially trained service centre employees work as a virtual external sales force, handling product communications, sending marketing materials or communicating via digital channels.