Claims management and customer win-back
Claims management and customer win-back
We retain your customers
It goes without saying that we act like professionals when processing your collection transactions: your collection cases will be handled exclusively by qualified employees with know-how in your industry, especially when there is direct contact with your defaulting customers, such as when our Service Dialogue Centre processes cases on the phone.
Customer loyalty, not recovery of receivables at any cost
Receivables can usually be processed very quickly and efficiently in direct conversations with debtors. The collection specialists act as an intermediary between you and your customers and can respond and reach agreements based on the debtor’s individual situation.
The challenge when processing complaints from defaulting customers lies in addressing their long-term concerns. Thorough complaints processing is comprehensive and extremely labour-intensive. However, this is necessary and practicable both for the defaulting customer as for yourself as this process lends itself to the resolution of any misunderstandings or sources of confusion, thus minimising reputation risks. In addition, this increases a reasonable customer’s willingness to pay and establishes the basis for retaining or recovering valuable customers.
We consider ourselves sensitive mediators between you and your customers. In addition to our primary objective of realising receivables we always consider the bigger picture: your current and future customers.
