Integrated order to cash solution for the pharmaceutical and medical industry
The European healthcare market and its sales channels undergo constant change and continually present pharmaceutical and medical technology companies with new challenges. We at Arvato are here to support you: We use individual and fully integrated distribution and logistics solutions in order to find and realise optimal concepts for your products, clients, and of course for your patients. We are also able to incorporate existing structures into our solutions concept as required.
Individual logistic solutions out of one hand
Though many healthcare companies have previously relied on national and Europe-wide storage structures that are independent of each other, for some years now, a trend has been developing towards creating harmonised European concepts. This facilitates the creation of standardised structures, a reduction in stock, optimised processes and lower costs. With a European site network that is specifically tailored to the requirements of pharmaceutical and medical technology clients, Arvato offers customised Central and Multi-Warehouse solutions. With multilingual customer service, in-depth knowledge of European regulations, intelligent transport solutions, and the manufacturing license for repacking and labelling medications, our locations provide the best conditions for regional and central distribution solutions. Scalable structures reduce costs, while our unified quality assurance processes (certified to ISO and GDP) guarantee the highest standards at any time. Integrated serialisation services make your supply chain saver and protect the against falsified medicines. We offer an emergency service round the clock for life-saving medications.
Our business solution!
Learn more about our tailor-made solutions for healthcare logistics!
Healthcare logistics at a glance
- Strong international site network
- Carrier-independent transport management
- Comprehensive order-to-cash settlement
- Standardised, Europe-wide, SAP-based IT landscape
- Temperature-controlled storage (+15 ºC to +25 ºC, +2 ºC to +8 ºC, -70 ºC and -20 ºC)
- GMP-compliant production processes (labelling, packing, repacking, kitting, etc.)
- (SOX) Report (SSAE 16 SOC 1 Type 2/ISAE 3402 Type 2)
Your partner for pan-European distribution
‘One Europe’: Standardised processes with one central contact
Multilingual teams provide all communication with the clients, from order taking to returns, all the way to invoicing and dunning. In addition, they are specially trained and are well versed in European regulations, as well as national formalities and customs specifications.
Cold chain transport
Temperature-managed transport is essential for many medicines and medicinal products. However, many freight carriers only offer national cold-chain transport. Often, only passively cooled transport is available for international freight. Arvato provides an advantageous alternative. Using a direct connection, Harsewinkel feeds daily cold-chain shipments into the network of a local refrigerated carrier, where they are forwarded with active cooling. Delivery to Italy takes 48 to 72 hours (including delivery time) – approximately 24 hours longer than with passively cooled transport. On the other hand, there are savings of more than 20 percent due to lower cost of picking, optimised cardboard packaging and the elimination from the process of expensive insulated boxes. In addition to this, Arvato also guarantees GDP-compliant shipping.
The European transport market exhibits a wide range of variation in terms of delivery deadlines, reliability, cold-chain services and – of course – costs. Arvato’s artis in-house transportation system is a best-in-class solution that allows users to select the most suitable and most economical carrier for each consignment – whether it is a small package, an actively cooled transport, a courier or entire pallets. With more than 100 connected carriers, artis can be used to register and trace every consignment from a central point. Should something unexpected happen with a delivery, the system runs through known scenarios and suggests alternative ways to deliver the consignment on time. Another advantage is that no matter how many consignments customers dispatch or how many carriers they use, at the end of the billing period they will receive a sorted list of all their consignments, checked by Arvato.
To prevent counterfeit medicines from reaching pharmacies, serialisation is going to be made mandatory in the EU. The only way to generate millions of serial numbers and apply them to products is use powerful IT systems. As such, this Arvato service combines high-performance components that involve all stakeholders, from the manufacturer to the pharmacy.
Cold chain management
Arvato offers the ideal logistics infrastructure for temperature-managed warehousing and transport of sensitive products. Depending on your needs, we can store products at -70°C, -20°C, 15–25°C or 2–8°C. A range of ingenious monitoring systems ensures that everything is constantly kept under exactly the right conditions.
Healthcare Risk Management
We also provide smoothly integrated solutions for products that are subject to the risk management process due to regulatory requirements regarding prescription and delivery. We manage all processes and bring them into line with the respective national guidelines. In addition to complete traceability along the entire distribution channel, we also need to ensure that products are only sent out to previously registered persons, for example, as only specially trained medical practitioners and staff members are permitted to prescribe or administer this medication. Queries stored in the system facilitate the exclusion of patient groups for whom the risk of side effects is too great. All the data required for the comparison is stored in databases at both the customer’s and Arvato’s premises. Hospitals provide the patient data in anonymised form to ensure optimum compliance with data protection regulations.
Time is of the essence in medical emergencies. Accordingly, Arvato offers its customers emergency deliveries anywhere in the world. An emergency number is available around the clock for deliveries that cannot wait. Specially trained Arvato personnel process the orders and ship the medicine. Of course, temperature management is used for those deliveries that require it, and the strict quality standards for pharmaceutical products and medical technology are observed. Arvato ships via a proven network of couriers, who convey the shipment as quickly as possible to where it’s needed.
Passively cooled delivery
Not all delivery routes have a network of refrigerated carriers. As an alternative, Arvato offers its customers passively cooled transport in insulated boxes. The boxes have been specially developed and validated for refrigerated transport. Packing processes adapted to the season ensure that, regardless of the outdoor temperature, the products are transported within the specified temperature ranges and retain this temperature for up to 72 hours. As a result, deliveries around the world arrive on time. Upon request, Arvato will also integrate the customer’s customised boxes into the distribution processes. For air freight shipments, there is also the option of using special Envirotainer transport containers.
Direct to Pharmacy
Arvato Healthcare has official authorisations from the EU for packaging, repackaging and labelling of medicines, and combines distribution and manufacturing at a single production site (Directive 2001/83/EC). Products are stored in a country-neutral condition, and just before shipment are provided with country-specific labels and package inserts by specially trained personnel in a strictly isolated, temperature and access-controlled area. Thanks to multi-user infrastructures, costs can be saved both for mass production and small batches.
Pharmaceutical companies profit from synchronisation of the postponement solutions with existing processes in the areas of logistics, sales, production and transport.