Refurbishment / Rework

Reverse Logistics Solution

01. Services
02. Benefits for you
03. Choose us
04. Our references

Refurbishment – Repairs – Returns handling

With more than 20 years of experience in returns handling, Arvato offers a wide range of reverse logistics services. These include end customer returns, B2B returns, refurbishment repairs or the provision of a diagnostic tool for avoiding returns. Once they are received, the returned products are sent to our returns center where they are subject to a range of functional tests, cleaned, repaired, exchanged or refurbished. Goods that are irreparably damaged are sent to a certified waste disposal company. Defective products that are still under guarantee are swiftly replaced for B2B/B2C customers.

Our goal is to achieve the optimal locational factors, service level, and transport costs.

Services

RMA/Warranty Self Service Portal
Return Avoidance through Diagnostic Tool
Global 1st Level Support
Pick-Up Service and Transportation
Detailed functional tests
Carrying out repairs
Software/firmware updates
Refurbishment and replacement of defective goods

Benefits for you

Efficient and innovative returns processes

Reducing repair costs through Arvato's repair avoidance tool
Refurbished goods can be remarketed
Zero storage times = no loss of value

Customer satisfaction and process reliability

Consistent product standards
100% transparency throughout all processes
Guaranteed fast order processing and sending of replacement devices (24-hour SWAP service)

Choose us

Reliability

Arvato provides reliable and cost-efficient repair and refurbishment services.

Regain value

We help you to extend the lifecycle of your products and therefore optimize their value. For products that cannot be repaired we focus on extending the asset value of those products by harvesting and reusing components.

Our references

Sennheiser