Arvato uses cookies to give you the best user experience on our website. By continuing to use our website, you agree to our cookie policy. More about privacy policy & cookies.
Close
Arvato Bertelsmann
    About Arvato Career
    Global Sites

    Corporate

    • Deutsch
    • English

    Solution Groups

    • Arvato CRM Solutions
      • Deutsch
      • English
    • Arvato SCM Solutions
      • Deutsch
      • English
    • Arvato Financial Solutions
      • Deutsch
      • English
    • Arvato Systems
      • Deutsch
      • Nederlands
      • English

    International Websites

    • Austria
      • Deutsch
    • Brazil
      • Português
      • English
    • China
      • 欧唯特中国
    • Denmark
      • Dansk
      • English
    • Finland
      • Suomi
      • English
    • France
      • Français
      • English
    • India
      • English
    • Ireland
      • English
    • Italy
      • English
    • Netherlands
      • Nederlands
      • English
    • Norway
      • Norsk
      • English
    • Poland
      • polski
      • English
    • Russia
      • Pоссия
      • English
    • South Africa
      • English
    • Spain
      • English
    • Sweden
      • Svenska
      • English
    • Switzerland
      • Deutsch
      • English
      • Français
    • Turkey
      • Türkçe
      • English
    • United Kingdom
      • English
    • United States
      • English
    • polski
    • Solutions
      • Solutions
      • CRM & Customer Services
        • CRM & Customer Services
        • Maximize Value
          • Maximize Value
          • Omni Channel Sales & Service
          • Retention & Win-back
          • Up-/Cross-Selling
          • Multi Language Hub
          • Near- & Offshore-Services
        • Channel Optimization
          • Channel Optimization
          • Video Interaction
          • Social Media Engagement
          • Proactive Chat
        • Improvement & Avoidance
          • Improvement & Avoidance
          • Social Media Monitoring
          • Feedback & Complaint Management
        • Healthcare CRM
          • Healthcare CRM
          • Commercial communication
      • E-Commerce Solutions
        • E-Commerce Solutions
        • Full-Service E-Commerce
          • Full-Service E-Commerce
          • Warehousing & Distribution
          • Financial Services
          • Customer Service
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Returns Management
        • Omnichannel
          • Omnichannel
          • Financial Services
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Customer Service
          • Warehousing & Distribution
          • Returns Management
        • E-Fulfillment
          • E-Fulfillment
          • Warehousing & Distribution
          • Financial Services
          • Customer Service
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Returns Management
      • Financial Solutions
        • Financial Solutions
        • Profitable risk management
          • Profitable risk management
          • Address verification
          • Credit rating checks
          • risk solution services
          • Profile Tracking
        • Collection
          • Collection
          • Dunning process and pre-collection
          • Claims management and customer win-back
          • Smart collection in every stage
          • Purchase of bad debts
        • Factoring
          • Factoring
          • B2B Factoring
        • Order to Cash Solutions
        • Procure to Pay Solutions
        • Record to Report Solutions
      • SCM & Logistics
        • SCM & Logistics
        • Direct to Hospital
          • Direct to Hospital
          • Implant Kits
          • Equipment Moves and Despatch
          • Inventory Management
          • Bio bins
          • Cycle Counting
        • Hightech & Entertainment Logistics
          • Hightech & Entertainment Logistics
          • Warehousing & Distribution
          • Inventory Management
          • Transport Management
          • Time Critical Delivery
          • Trade, Tax & Compliance
          • Sourcing & Procurement
          • Supplier Management
          • Vendor Managed Inventory
          • Retail Conformity
          • Value Added Services
          • Countrymizing
          • POS Display Configuration
          • Order Management
          • Financial Services
          • Customer Services
          • Returns Management
          • Refurbishment & Rework
        • Healthcare Logistics
          • Healthcare Logistics
          • Cold chain transport
          • Transport Management
          • Serialisation
          • Cold chain management
          • Healthcare Risk Management
          • Emergency delivery
          • Passively cooled delivery
          • Direct to Pharmacy
          • Healthcare Postponement
        • Omni-Channel Logistics
          • Omni-Channel Logistics
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Warehousing & Distribution
          • Returns Management
        • Fashion & Beauty Logistics
          • Fashion & Beauty Logistics
          • Warehousing & Distribution
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Returns Management
        • Global Logistics Set-Up
          • Global Logistics Set-Up
          • Warehousing & Distribution
          • Inventory Management
          • Transport Management
          • Trade, Tax & Compliance
          • Sourcing & Procurement
          • Supplier Management
          • Vendor Managed Inventory
          • Retail Conformity
          • Value Added Services
          • Countrymizing
          • POS Display Configuration
          • Order Management
          • Financial Services
          • Customer Services
          • Returns Management
          • Refurbishment & Rework
        • Retail Logistics
          • Retail Logistics
          • Transport Management
          • Trade & Tax Compliance
          • E-Commerce Consulting
          • Warehousing & Distribution
          • Returns Management
        • Telco Logistics
          • Telco Logistics
          • Warehousing & Distribution
          • Order Management
          • Inventory Management
          • Serialization
          • Value Added Services
          • Transport Management
          • Time Critical Delivery
          • Returns Management
    • Industries
      • Industries
      • Automobile
      • Banking & Finances
      • Energy Suppliers
      • Healthcare
      • Insurance Companies
      • IT & High-Tech
      • Retail & Consumer Products
      • Telecommunications
      • Tourism & Airlines
    • About Arvato
      • About Arvato
      • Facts & Figures
      • Management
      • Locations worldwide
      • Responsibility
        • Responsibility
        • Environmental Reports
        • Environmental Guidelines
      • Awards
      • History
      • Career
      • Press Releases
      • Contact
    • News and Stories
      • About Arvato
      • Career
      • polski
      Poland
      Hightech & Entertainment Logistics
      Best-in-class logistics solutions worldwide
      Scroll down
      • 01. Global logistics solutions
      • 02. Services
      • 03. Services
      • 04. Benefits
      • 05. Choose us

      We have been serving the high-tech, entertainment and consumer electronics industry for several decades and provide best-in-class logistics solutions to our global customers.

      Every industry has its own characteristics and requirements. The same is true of the high-tech and entertainment industry, which is known to have specific and challenging characteristics:

      – High product values
      – Short product cycles as a result of the rapid pace of technological progress
      – Highly competitive markets and therefore high variation in demand
      – Major product launches and related high business seasonality
      – High logistics requirements, also with regard to trade and compliance at competitive costs.

      arvato's industry experts are strategically located in key regions worldwide and  can therefore work with you to develop a tailor-made and scalable solution to meet your specific needs, both inside and outside your core markets.
      Our broad range of services covers the entire forward and reverse logistic supply chain for B2B, B2C and multi-channel solutions.

      arvato's capabilities in terms of quality, flexibility, compliance and cost-efficiency can help you manage your growing requirements, creating sustainability and value for your supply chain.

      We understand the specific requirements of the industry and have the experience and knowledge to deliver leading solutions along your supply chain.

      Services

      • Warehousing & Distribution
      • Inventory Management
      • Transport Management
      • Time Critical Delivery
      • Trade, Tax & Compliance
      • Sourcing & Procurement
      • Supplier Management
      • Vendor Managed Inventory
      • Retail Conformity
      • Value Added Services
      • Countrymizing
      • POS Display Configuration
      • Order Management
      • Financial Services
      • Customer Services
      • Returns Management
      • Refurbishment & Rework

      Warehousing & Distribution

      Our expertise and experience in all aspects of warehousing and distribution enable us to adhere to best practices in all areas of the supply chain.  As a multi-channel distribution specialist, Arvato can control all warehousing and distribution processes from the production floor to your distribution channels  efficiently and reliably.

      Arvato operates a global network of warehouse locations based on a single, global WMS system. This means that we are able to establish new customers in America, Europe, Asia or emerging countries quickly and reliably while maintaining global transparency and comparability.

      Our capabilities:

      • Global network of top-quality warehouse locations 
      • Certified security solutions for high-value products (TAPA) 
      • Paperless warehousing processes with various picking strategies and technologies, including pick-by-light, pick-by-voice, etc.
      • Customized process models seamlessly integrated into SAP 
      • Batch and serial number tracking
      • Distribution solutions for direct-to-retail, direct-to-store, and direct-to-consumer 
      • Further value-added services such as value added logistics services and postponement as well as network analysis and management 
      • The option of combining manufacturing and distribution processes in one system
      Learn more

      Inventory Management

      Inventory management is a key part of supply chain management. We as Arvato can help you and your organization increase your service level while optimizing the inventory cost structure.


      Services we offer for our clients are:

      • Forecasting
      • Demand planning
      • Vendor Managed Inventory (VMI)
      • Purchasing & supplier management
      • Transferring the products to our books
      • Master data management
      • Lot, batch and serial number management and tracking


      All of these modular elements are fully integrated into our global SAP system. Together with our customers we are defining the right targets to aim for in terms of service or inventory level. We are also able to coordinate your service providers and suppliers, while at the same time purchasing the products and transferring them into our books.

      Especially in the retail environment but also in other branches of industy it is important tool to ensure that your customers are not running out of your products to avoid losing sales. Here we offer an automatic ordering and replenishment process (Vendor Managed Inventory – VMI) in which the inventories are monitored and managed throughout the supply chain.Within our SAP system we manage all logistically relevant master data. This also includes monitoring lot, batch and serial numbers throughout the entire distribution process.

      Learn more

      Transport Management

      arvato's experience and its world class TMS and analytics systems will enable you to optimize your transport chain which in turn will reduce transportation costs, improve on-time delivery performance and provide greater logistics transparency. Arvato combines an efficient  management operations team with a world class transport management system.

      Learn more

      Time Critical Delivery

      In modern Western economies, companies and countries are closely interlinked. End customers and companies have built up confidence in services and therefore expect bank ATMs to dispense cash and cell phone networks to be available. These critical services such as those in banks and data centers are supported by highly sophisticated service networks which can respond immediately where there is a loss of service.


      Arvato is an experienced provider of time critical service networks, offering the following key services:

      • Network design and management
      • Partner selection and partner management
      • IT integration
      • Management of global, regional and national distribution centers
      • Regular business partner review
      Learn more

      Trade, Tax & Compliance

      In order to maintain this working environment, Arvato has a team of specialists who ensure compliance with these legal standards thanks to their regular training and proven track record in this area. These experts support in all areas where compliance, trade and tax expertise is necessary.

      This includes evaluating new and existing business models, internal and external training as well as liaising with a wide range of authorities and other organizations. As part of the Value Stream Management the Trade & Compliance department is responsible for ensuring that import and export processes run smoothly and that other processes and customs procedures are compliant with legal standards.

      Learn more

      Sourcing & Procurement

      In addition to our global network of authorized suppliers, Arvato ensures high product availability and low storage costs.

      Our capabilities:

      • Demand planning and forecasting
      • Sourcing and procurement of consumables, packaging materials and accessories
      • Screening and authorization of new suppliers
      • Supplier monitoring and periodic business reviews
      • SAP-based MRP and forecasting
      • Inventory management and ownership
      Learn more

      Supplier Management

      For Arvato, supplier management means optimizing your supply chain by ensuring the most cost effective procurement, the best level of service from suppliers and the highest quality of purchased goods. Arvato successfully plans, manages and controls relationships within the supplier network, including contractual agreements, terms and conditions. Arvato can take over this function for both existing and new suppliers. Arvato's own global purchasing team is strategically spread across the EMEA, Americas and APAC regions and is therefore able to perform the strategic supplier management function on a global scale. 

       

      Our strategy:

      • Ensure and optimize risk-free procurement
      • Discover and utilize possible synergy effects
      • Build up, maintain and optimize successful supplier relationships
      Learn more

      Vendor Managed Inventory

      VMI guarantees optimized performance in the supply chain. Suppliers receive valuable retail data on inventory and sales. The VMI system offers automated management of own products while providing performance analyses and generating order recommendations. The Arvato VMI system r.i.m. (retail inventory management) provides a sophisticated software that bridges the gap between suppliers and retailers and offers valuable benefits for both parties.

      Learn more

      Retail Conformity

      Arvato offers a broad range of value added services. In combination with our SAP system we can trigger and implement retailer-specific VAS requirements. This can relate to different criteria and the requirements can vary according to country, product, retailer or product category. The targeted management of retail requirements from SAO ensures a high level of quality and thus ensures retail-compliant shipment.

      Our services:

      • Labeling and packaging for product launches or promotion campaigns
      • Packaging design and optimization, including for sales displays
      • Co-packing of flyers, inserts or stickers to support marketing campaigns
      • Fulfilment of retail-specific requirements (labels, price labeling separate packaging and delivery of launch items, etc.)
      • Software update or product configuration (e.g. adjust radio frequency)
      • Reworking and light assembly of products according to individual requirements
      • Consignee-specific labeling and packaging
      • Re-working, repackaging or re-labeling for promotional returns
      • Design, sourcing, building and filling of product displays and distributing them in a retail-compliant way
      Learn more

      Value Added Services

      arvato’s value added services in combination with logistics services provides integrated supply and demand chains. Beyond manufacturing, warehousing and distribution, services range from the basic materials procurement, labelling/bar-coding and packaging design to the more intricate of complex assembly and product configuration and customization. Value added services can be provided as manufacturing batches or based on criteria such as country, customer, product or product group.

       

      Our capabilities:

      • Labelling and packing for promotions and product launches 
      • Packaging Design & Optimization 
      • Co-packing of flyers, inserts or stickers to support marketing campaigns 
      • Fulfilment of retailer-specific requirements (specific labels, etc.) 
      • Reworking and assembly of products, e.g. for refurbishment of consignment goods 
      • Software updates
      • Re-packaging or re-labelling
      Learn more

      Countrymizing

      The term "countrymization" is a combination "country" und "customizing", in other words, making inventory country and language-specific. Products from the high-tech and consumer electronics sector are designed for a number of markets, but the country or country group variations differ in terms of languages on the package and in the instruction manual, legal information (e.g. Grüner Punkt, TÜV, CE label), connector cables, frequencies, software version and many more.

      Countrymization refers to a Supply Chain that is designed to store inventory in a neutral state, applying country-specific product characteristics later. By doing this, it is possible to prevent wrong products being stored (those that are not being sold), while more sales could be generated with this product in other markets.

      Arvato offers the following countrymizing services:

      • Product labeling and packaging, including products for promotions and product launches
      • Print on demand or sourcing of print materials
      • Software update, software loading or adapting the product configuration (e.g. setting a radio frequency)
      • Co-packing of marketing materials or promotional items
      • Reworking of products, building kits with various articles and adding plugs
      • Country specific packaging
      • Re-working of products or re-labeling of returns from marketing campaigns
      Learn more

      POS Display Configuration

      For us, POS activities have to be eye-catching and effective. Eye-catching in order to differentiate your brand, making it stand out from the competition and effectively boosting your sales. As a customer-oriented organization, we at Arvato are constantly seeking innovative ways to promote and place your products in order to increase sales potential. But that's not all: we identify your specific requirements, develop tools that are tailored to your needs and help your potential customers identify with your brand.

      Arvato is your partner for building, filling and shipping your displays internationally. Arvato is your first point of contact for planning display campaigns, finding suppliers and satisfying your customers' requirements. We optimize your display supply chain and ensure that your displays are at the right place at the right time.

      Learn more

      Order Management

      Arvato has an international network of service locations, if requested in industrial or transition countries. From these locations Arvato can take over complete processes as a BPO service provider, which can range from data capture, data checking and data maintenance, credit checks to the enrichment of data records. Arvato can also create internet portals for entering end customer data.

       

      Overview of our services:

      • Order reception
      • Various locations in industrial or transition countries
      • Development of webpages for auto-entry of orders
      • Master data capture and maintenance
      • New product launches and deactivation of products (processes for all product lifecycles)
      Learn more

      Financial Services

      Whether you are looking for a multi-currency support, or a combination of international and local payment methods, risk management, or a partner to take on responsibility for managing your backend processes from start to finish, Arvato is the right service provider to help you realize your visions and grow your company.

      We are the partner of choice for many companies selling their products internationally but not willing or able to deal with the complexities of tax laws and payment guidelines alone. Operating as a reseller in more than 150 countries worldwide, we act as the merchant of record for a number of our customers, completely managing their financial value chain from start to finish.

       

      What we offer:

      • Service model: Arvato acts as an outsourcing provider supporting your financial operations.
      • Reseller model: Arvato purchases your products and (re)sells them under the Arvato name, handling tax compliance and other financial challenges.
      • Payment Gateway: PCI-certified payment processing globally through a single API.
      • Risk management: real-time fraud checks for eCommerce payments. Arvato provides its customers with effective fraud protection through 3-D Secure as well as ISO 9001:2000 and PCI level 1 certification.
      • Accounts receivable management: invoicing, chargeback management, dunning.
      • Accounts payable: monetary payouts and physical shipments, also for campaigns and incentive programs.
      • Reporting: standardized or customized analysis, based on our SAP Business Warehouse.
      Learn more

      Customer Services

      Arvato is one of the world’s largest customer service providers. Arvato operates more than 100 service centers throughout the world, providing individual support for over 350 million customers in over 35 languages.


      Over the last few years, customer service has become a key element of each supply chain in order to communicate directly with the end consumer and to get feedback. Arvato has also recognized this development and has created solutions in order to be able to offer scalable, customized and fully integrated solutions.


      Our systems are state-of-the-art and therefore provide efficient and professional integration of incoming telephone calls well as back and front desk services. By using innovative and cost-optimized applications we are able to offer our services flexibly and to an optmum standard of quality.  


      Our services range from after sales management, complaint management, handling inbound and outbound calls, developing marketing campaigns as well as technical support.
      We use classic communication channels as well as digital channels, such as social media in order to provide the best possible service to our clients.


      Our employees are highly trained in order to ensure a high standard of quality and efficiency and provide the required level of service at all times.

      Learn more

      Returns Management

      For a long time returns logistics had been given little focus at management level.  After sales services often had negative associations in companies and were seen merely as a cost burden. In recent years, however, after sales has evolved into a strategic pillar of supply chain management.

       

      Each year Arvato's logistics centers handle the after sales of more than 10 million high-tech and consumer electronic products from retail and e-commerce outlets, as well as over 5 million warranty cases. 

       

      Returns management is mainly driven by the way a product is being collected for repair. Arvato has a global network of international and regional providers of drop-off/return points and also offers walk-in and pick-up solutions. Thanks to our many years of experience and a strong reverse logistics network, we are able to offer customized returns logistics solutions. 

       

      Our services: 

      • Serial number-based identification and warranty check
      • Standard replacement or preferred replacement products (SWAP) 
      • Customer-specific return processes, including e.g. in-warranty, out-of-warranty cases 
      • Visibility of the entire returns management process via the online returns portal
      • Screening and testing of returned goods
      • Support for repairs or repairs management for partners
      Learn more

      Refurbishment & Rework

      With more than 20 years of experience in returns handling, Arvato offers a wide range of reverse logistics services. These include end customer returns, B2B returns, refurbishment repairs or the provision of a diagnostic tool for avoiding returns. Once they are received, the returned products are sent to our returns center where they are subject to a range of functional tests, cleaned, repaired, exchanged or refurbished. Goods that are irreparably damaged are sent to a certified waste disposal company. Defective products that are still under guarantee are swiftly replaced for B2B/B2C customers.

      Learn more

      Services

      • Warehousing & Distribution
      • Inventory Management
      • Transport Management
      • Time Critical Delivery
      • Trade, Tax & Compliance
      • Sourcing & Procurement
      • Supplier Management
      • Vendor Managed Inventory
      • Retail Conformity
      • Value Added Services
      • Countrymizing
      • POS Display Configuration
      • Order Management
      • Financial Services
      • Customer Services
      • Returns Management
      • Refurbishment & Rework

      Warehousing & Distribution

      Our expertise and experience in all aspects of warehousing and distribution enable us to adhere to best practices in all areas of the supply chain.  As a multi-channel distribution specialist, Arvato can control all warehousing and distribution processes from the production floor to your distribution channels  efficiently and reliably.

      Arvato operates a global network of warehouse locations based on a single, global WMS system. This means that we are able to establish new customers in America, Europe, Asia or emerging countries quickly and reliably while maintaining global transparency and comparability.

      Our capabilities:

      • Global network of top-quality warehouse locations 
      • Certified security solutions for high-value products (TAPA) 
      • Paperless warehousing processes with various picking strategies and technologies, including pick-by-light, pick-by-voice, etc.
      • Customized process models seamlessly integrated into SAP 
      • Batch and serial number tracking
      • Distribution solutions for direct-to-retail, direct-to-store, and direct-to-consumer 
      • Further value-added services such as value added logistics services and postponement as well as network analysis and management 
      • The option of combining manufacturing and distribution processes in one system
      Learn more

      Inventory Management

      Inventory management is a key part of supply chain management. We as Arvato can help you and your organization increase your service level while optimizing the inventory cost structure.


      Services we offer for our clients are:

      • Forecasting
      • Demand planning
      • Vendor Managed Inventory (VMI)
      • Purchasing & supplier management
      • Transferring the products to our books
      • Master data management
      • Lot, batch and serial number management and tracking


      All of these modular elements are fully integrated into our global SAP system. Together with our customers we are defining the right targets to aim for in terms of service or inventory level. We are also able to coordinate your service providers and suppliers, while at the same time purchasing the products and transferring them into our books.

      Especially in the retail environment but also in other branches of industy it is important tool to ensure that your customers are not running out of your products to avoid losing sales. Here we offer an automatic ordering and replenishment process (Vendor Managed Inventory – VMI) in which the inventories are monitored and managed throughout the supply chain.Within our SAP system we manage all logistically relevant master data. This also includes monitoring lot, batch and serial numbers throughout the entire distribution process.

      Learn more

      Transport Management

      arvato's experience and its world class TMS and analytics systems will enable you to optimize your transport chain which in turn will reduce transportation costs, improve on-time delivery performance and provide greater logistics transparency. Arvato combines an efficient  management operations team with a world class transport management system.

      Learn more

      Time Critical Delivery

      In modern Western economies, companies and countries are closely interlinked. End customers and companies have built up confidence in services and therefore expect bank ATMs to dispense cash and cell phone networks to be available. These critical services such as those in banks and data centers are supported by highly sophisticated service networks which can respond immediately where there is a loss of service.


      Arvato is an experienced provider of time critical service networks, offering the following key services:

      • Network design and management
      • Partner selection and partner management
      • IT integration
      • Management of global, regional and national distribution centers
      • Regular business partner review
      Learn more

      Trade, Tax & Compliance

      In order to maintain this working environment, Arvato has a team of specialists who ensure compliance with these legal standards thanks to their regular training and proven track record in this area. These experts support in all areas where compliance, trade and tax expertise is necessary.

      This includes evaluating new and existing business models, internal and external training as well as liaising with a wide range of authorities and other organizations. As part of the Value Stream Management the Trade & Compliance department is responsible for ensuring that import and export processes run smoothly and that other processes and customs procedures are compliant with legal standards.

      Learn more

      Sourcing & Procurement

      In addition to our global network of authorized suppliers, Arvato ensures high product availability and low storage costs.

      Our capabilities:

      • Demand planning and forecasting
      • Sourcing and procurement of consumables, packaging materials and accessories
      • Screening and authorization of new suppliers
      • Supplier monitoring and periodic business reviews
      • SAP-based MRP and forecasting
      • Inventory management and ownership
      Learn more

      Supplier Management

      For Arvato, supplier management means optimizing your supply chain by ensuring the most cost effective procurement, the best level of service from suppliers and the highest quality of purchased goods. Arvato successfully plans, manages and controls relationships within the supplier network, including contractual agreements, terms and conditions. Arvato can take over this function for both existing and new suppliers. Arvato's own global purchasing team is strategically spread across the EMEA, Americas and APAC regions and is therefore able to perform the strategic supplier management function on a global scale. 

       

      Our strategy:

      • Ensure and optimize risk-free procurement
      • Discover and utilize possible synergy effects
      • Build up, maintain and optimize successful supplier relationships
      Learn more

      Vendor Managed Inventory

      VMI guarantees optimized performance in the supply chain. Suppliers receive valuable retail data on inventory and sales. The VMI system offers automated management of own products while providing performance analyses and generating order recommendations. The Arvato VMI system r.i.m. (retail inventory management) provides a sophisticated software that bridges the gap between suppliers and retailers and offers valuable benefits for both parties.

      Learn more

      Retail Conformity

      Arvato offers a broad range of value added services. In combination with our SAP system we can trigger and implement retailer-specific VAS requirements. This can relate to different criteria and the requirements can vary according to country, product, retailer or product category. The targeted management of retail requirements from SAO ensures a high level of quality and thus ensures retail-compliant shipment.

      Our services:

      • Labeling and packaging for product launches or promotion campaigns
      • Packaging design and optimization, including for sales displays
      • Co-packing of flyers, inserts or stickers to support marketing campaigns
      • Fulfilment of retail-specific requirements (labels, price labeling separate packaging and delivery of launch items, etc.)
      • Software update or product configuration (e.g. adjust radio frequency)
      • Reworking and light assembly of products according to individual requirements
      • Consignee-specific labeling and packaging
      • Re-working, repackaging or re-labeling for promotional returns
      • Design, sourcing, building and filling of product displays and distributing them in a retail-compliant way
      Learn more

      Value Added Services

      arvato’s value added services in combination with logistics services provides integrated supply and demand chains. Beyond manufacturing, warehousing and distribution, services range from the basic materials procurement, labelling/bar-coding and packaging design to the more intricate of complex assembly and product configuration and customization. Value added services can be provided as manufacturing batches or based on criteria such as country, customer, product or product group.

       

      Our capabilities:

      • Labelling and packing for promotions and product launches 
      • Packaging Design & Optimization 
      • Co-packing of flyers, inserts or stickers to support marketing campaigns 
      • Fulfilment of retailer-specific requirements (specific labels, etc.) 
      • Reworking and assembly of products, e.g. for refurbishment of consignment goods 
      • Software updates
      • Re-packaging or re-labelling
      Learn more

      Countrymizing

      The term "countrymization" is a combination "country" und "customizing", in other words, making inventory country and language-specific. Products from the high-tech and consumer electronics sector are designed for a number of markets, but the country or country group variations differ in terms of languages on the package and in the instruction manual, legal information (e.g. Grüner Punkt, TÜV, CE label), connector cables, frequencies, software version and many more.

      Countrymization refers to a Supply Chain that is designed to store inventory in a neutral state, applying country-specific product characteristics later. By doing this, it is possible to prevent wrong products being stored (those that are not being sold), while more sales could be generated with this product in other markets.

      Arvato offers the following countrymizing services:

      • Product labeling and packaging, including products for promotions and product launches
      • Print on demand or sourcing of print materials
      • Software update, software loading or adapting the product configuration (e.g. setting a radio frequency)
      • Co-packing of marketing materials or promotional items
      • Reworking of products, building kits with various articles and adding plugs
      • Country specific packaging
      • Re-working of products or re-labeling of returns from marketing campaigns
      Learn more

      POS Display Configuration

      For us, POS activities have to be eye-catching and effective. Eye-catching in order to differentiate your brand, making it stand out from the competition and effectively boosting your sales. As a customer-oriented organization, we at Arvato are constantly seeking innovative ways to promote and place your products in order to increase sales potential. But that's not all: we identify your specific requirements, develop tools that are tailored to your needs and help your potential customers identify with your brand.

      Arvato is your partner for building, filling and shipping your displays internationally. Arvato is your first point of contact for planning display campaigns, finding suppliers and satisfying your customers' requirements. We optimize your display supply chain and ensure that your displays are at the right place at the right time.

      Learn more

      Order Management

      Arvato has an international network of service locations, if requested in industrial or transition countries. From these locations Arvato can take over complete processes as a BPO service provider, which can range from data capture, data checking and data maintenance, credit checks to the enrichment of data records. Arvato can also create internet portals for entering end customer data.

       

      Overview of our services:

      • Order reception
      • Various locations in industrial or transition countries
      • Development of webpages for auto-entry of orders
      • Master data capture and maintenance
      • New product launches and deactivation of products (processes for all product lifecycles)
      Learn more

      Financial Services

      Whether you are looking for a multi-currency support, or a combination of international and local payment methods, risk management, or a partner to take on responsibility for managing your backend processes from start to finish, Arvato is the right service provider to help you realize your visions and grow your company.

      We are the partner of choice for many companies selling their products internationally but not willing or able to deal with the complexities of tax laws and payment guidelines alone. Operating as a reseller in more than 150 countries worldwide, we act as the merchant of record for a number of our customers, completely managing their financial value chain from start to finish.

       

      What we offer:

      • Service model: Arvato acts as an outsourcing provider supporting your financial operations.
      • Reseller model: Arvato purchases your products and (re)sells them under the Arvato name, handling tax compliance and other financial challenges.
      • Payment Gateway: PCI-certified payment processing globally through a single API.
      • Risk management: real-time fraud checks for eCommerce payments. Arvato provides its customers with effective fraud protection through 3-D Secure as well as ISO 9001:2000 and PCI level 1 certification.
      • Accounts receivable management: invoicing, chargeback management, dunning.
      • Accounts payable: monetary payouts and physical shipments, also for campaigns and incentive programs.
      • Reporting: standardized or customized analysis, based on our SAP Business Warehouse.
      Learn more

      Customer Services

      Arvato is one of the world’s largest customer service providers. Arvato operates more than 100 service centers throughout the world, providing individual support for over 350 million customers in over 35 languages.


      Over the last few years, customer service has become a key element of each supply chain in order to communicate directly with the end consumer and to get feedback. Arvato has also recognized this development and has created solutions in order to be able to offer scalable, customized and fully integrated solutions.


      Our systems are state-of-the-art and therefore provide efficient and professional integration of incoming telephone calls well as back and front desk services. By using innovative and cost-optimized applications we are able to offer our services flexibly and to an optmum standard of quality.  


      Our services range from after sales management, complaint management, handling inbound and outbound calls, developing marketing campaigns as well as technical support.
      We use classic communication channels as well as digital channels, such as social media in order to provide the best possible service to our clients.


      Our employees are highly trained in order to ensure a high standard of quality and efficiency and provide the required level of service at all times.

      Learn more

      Returns Management

      For a long time returns logistics had been given little focus at management level.  After sales services often had negative associations in companies and were seen merely as a cost burden. In recent years, however, after sales has evolved into a strategic pillar of supply chain management.

       

      Each year Arvato's logistics centers handle the after sales of more than 10 million high-tech and consumer electronic products from retail and e-commerce outlets, as well as over 5 million warranty cases. 

       

      Returns management is mainly driven by the way a product is being collected for repair. Arvato has a global network of international and regional providers of drop-off/return points and also offers walk-in and pick-up solutions. Thanks to our many years of experience and a strong reverse logistics network, we are able to offer customized returns logistics solutions. 

       

      Our services: 

      • Serial number-based identification and warranty check
      • Standard replacement or preferred replacement products (SWAP) 
      • Customer-specific return processes, including e.g. in-warranty, out-of-warranty cases 
      • Visibility of the entire returns management process via the online returns portal
      • Screening and testing of returned goods
      • Support for repairs or repairs management for partners
      Learn more

      Refurbishment & Rework

      With more than 20 years of experience in returns handling, Arvato offers a wide range of reverse logistics services. These include end customer returns, B2B returns, refurbishment repairs or the provision of a diagnostic tool for avoiding returns. Once they are received, the returned products are sent to our returns center where they are subject to a range of functional tests, cleaned, repaired, exchanged or refurbished. Goods that are irreparably damaged are sent to a certified waste disposal company. Defective products that are still under guarantee are swiftly replaced for B2B/B2C customers.

      Learn more

      Benefits for you

      Partnership

      We listen and work closely with you to design a solution that fits your specific needs and adds value to your supply chain by delivering cost savings and ensuring a shorter time-to-market.

      Expertise

      We use our proven logistics expertise to drive innovative solutions, to benefit your business and enabling you to secure a competitive advantage in the market.

      Locations

      We offer locations that are strategically located along your supply chain. Our global network will respond dynamically and adapt to evolving market demands or changing consumer needs.

      IT solution

      Building on our comprehensive suite of SAP modules we ensure a smooth proecss flow, thus ensuring visibility and transparency at every stage of your supply chain.

      Choose Arvato to shape and develop your business with us!

      Benefit from our innovative solution approaches

      Use our worldwide
      logistics network

      Reduce your global
      supply chain costs

      This could also interest you


      • Global Logistics Set-Up
      • Global logistics solutions for Sennheiser

      Open questions? Please reach out to us!
      Marcel Spieler
      VP Global Business Development
      Arvato SCM Solutions
      Share page:
      Solutions SCM & Logistics Hightech & Entertainment Logistics
      scroll to top
      • Solutions
      • Industries
      • About Arvato
      • News and Stories
      • Solutions
      • Industries
      • About Arvato
      • News and Stories
      • Website Credits
      • Privacy Policy
      • Terms
      Visit us
      • © 2018 Bertelsmann SE & Co. KGaA