first to market

Despite being only two years into a 10-year contract, Chesterfield Borough Council’s partnership with Arvato has already achieved a number of firsts; one of the first borough councils in the UK to outsource services and the first to win a National Outsourcing Association Award.

The partnership is already delivering excellent services to local residents and businesses, while simultaneously making savings of £4 million over the contract lifetime.

A key transformation has been the integration of customer services together with revenues and benefits services, to put citizens at the heart of service delivery. The improved access and quality has contributed to a 27% increase in citizen satisfaction, reaching an all-time high and another first!