Cooperation between E-Plus Group and Arvato enters a new phase
Gütersloh. E-Plus Group, Germany’s third largest mobile telephony provider has extended its cooperation with Arvato for a further four years. In order to be able to manage the growing volume of orders for the Dusseldorf-based mobile telephony company in future as well, Arvato has transferred the entire logistics division of E-Plus Group to a new “eco-friendly” logistics building in Marienfeld. The previous logistics center in Harsewinkel will not be sold off, however, it will instead be used by other Arvato units to manage their growing business. By doing so, Arvato and its customer E-Plus are remaining loyal to the Gütersloh area.
Both companies want to use the new agreement as a basis for intensifying their cooperation and at the same time expanding their commitment to climate protection. “Our aim in future is to optimize our processes not only from an economic point of view but also in terms of their environmental impact”, explains Dr. Karsten Menzel, Head of the Department of Environment, Health & Safety at E-Plus Group, outlining the company’s environmental initiative. “In the area of mobile telephony environmental aspects are very important. We are very happy to have Arvato as our long-term partner on this journey. Carbon-neutral logistics are an important part of our objective of making the E-Plus Group a climate neutral business by 2020.“
Climate neutrality – environmentally and economically viable
Arvato has been developing innovative solutions and services for a number of years in order to offer customers targeted measures to support them on the route to sustainability. This is why the Gütersloh-based company has implemented the “climate-neutral logistics” service in the new E-Plus operation in Marienfeld. It includes, among other things, a customer-specific energy and carbon balance sheet (carbon footprint), in which all of the energy consumption and emissions for the business are calculated using dedicated software.
By comparing the actual and target values and monitoring the individual key figures the accounting tool creates full transparency with extensive control options. This makes it possible to identify and assess emission drivers in a targeted way and to take appropriate optimization measures. Unavoidable carbon emissions are neutralized by means of compensation certificates which provide ongoing support for environmental projects in developing countries. All analyses and calculations of the accounting process comply with international standards and are verified by an external auditing firm when the accounts are prepared.
“Eco-friendly” logistics buildings improve the carbon footprint
In this connection, the logistics building plays a key role – as 85 percent of the energy requirements of a mobile telephony provider is needed to run the network, the operation in Marienfeld makes an important contribution to the carbon footprint of the E-Plus Group. Here, all of the mobile phone provider’s processes throughout the service supply chain are managed in a highly automated way on a site covering around 7,200 square meters. “When we decided on the building we not only satisfied the E-Plus Group specifications in terms of sustainability and scalability but also secured attractive possibilities for long-term cost reduction“, says Martin Stirm, Vice President Logistics at Arvato Hightech EMEA. As well as state-of-the-art thermal insulation technology, an underfloor heating system powered by geothermal energy is one of the “eco-friendly” measures. The heat is generated by three special brine heat pumps which have a combined thermal output of 256 kW – this corresponds to the thermal output of 30 single family homes. The energy source is a collector field situated under the main building which provides 75 per cent of the entire thermal output free of charge and in a renewable way. The electricity is generated by a photovoltaic system which produces an output of 900 kWp.
“With these measures we can help the E-Plus Group to achieve a positive energy and carbon footprint“, says Stirm. “For E-Plus this also makes a significant contribution to customer retention as the customer can immediately recognize from a special pack label that its goods have been manufactured in accordance with important environmental standards.“
Cooperation has proven successful
The E-Plus Group and Arvato have now been working together successfully for over 17 years. What started in 1994 with the delivery of the cell phone model PT-11, has now developed into a comprehensive full-service solution covering the whole service supply chain of the E-Plus Group and its brands. The services provided by Arvato include the forward and backward logistics, warehousing, packaging SIM card starter packs and controlling the production processes. In addition, the specialists in Gütersloh have successively taken on comprehensive services such as equipment repair, warranty processing and billing management.
About E-Plus Group
The E-Plus Group has some 4,650 employees throughout Germany and generates annual revenues of 3.2 billion euros. Around 24 million customers telephone, send texts or surf using the network provided by the Dusseldorf mobile telephony company. As well as mobile telecommunications, the E-Plus Group has been working for many years on the efficient deployment of resources: With measures such as the self-sufficient receiver facility at Versmold and the biogas plant in Dusseldorf which powers the data center, the mobile phone company is taking concrete steps towards a carbon-neutral future from 2020.
Arvato is a leading European BPO provider. Over 63,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include all services related to the creation and distribution of printed products and digital storage media as well as data management, customer care, CRM services, supply chain management, digital distribution and financial services.