STIEBEL ELTRON and Arvato Systems Sign “Next Generation Outsourcing” Agreement
An extensive package of IT services was offered for bidding by building and systems technology provider STIEBEL ELTRON, who found their ideal partner in Arvato Systems. Professional and flexible full service for the operation and support of IT systems from a single provider, if possible, were the deciding criteria for the IT outsourcing concept required by STIEBEL ELTRON. Arvato Systems fully met these criteria.
The tailor-made offer from Arvato Systems precisely mapped the customer’s technical and commercial needs and provided the reason for winning the bid against renowned competitors. A five-year contract was awarded on 25 June 2012.
“We don’t just want to award a contract for the technology alone, we also want to work together with a service provider able to support us with all of our IT requirements, someone who can provide ‘next generation outsourcing,’” states Ivo Huhmann, General Manager of STIEBEL ELTRON with regard to awarding the contract to Arvato Systems.
The extensive IT outsourcing solution involves the user help desk, client services, order management, desktop services, network services, and file and server services areas with a focus on SAP. Besides Germany-wide support for STIEBEL ELTRON systems, the spectrum of services also covers the VPN connection for eleven international locations.
Furthermore, Arvato Systems will coordinate additional services contributed by IT specialist Bechtle to the comprehensive STIEBEL ELTRON service package.
All services will be directed and provided centrally by Arvato Systems in Gütersloh, with only locally required systems remaining on site. The entire transition project was already kicked off on 1 July 2012.
“Our cooperation with STIEBEL ELTRON proves that we are able to work together with the customer and design our services flexibly according to his needs. I’m very pleased that we were able to acquire such a renowned customer,” declares Birger T. Aasland, General Manager at Arvato Systems.
STIEBEL ELTRON, located in Holzminden, Germany, is an internationally active group of companies focused on the areas of building services and renewable energy. With around 3,000 employees worldwide, the company generates a sales revenue of approximately 450 million euros.
About Arvato Systems
For over 30 years Arvato Systems has been building a solid reputation as a systems integrator. We not only implement standard software but also offer tailor made, industry specific and individually developed solutions. More than 2,000 dedicated employees at 25 sites throughout the world are always there for their customers. As a subsidiary of Arvato, a leading European BPO provider belonging to Bertelsmann AG, we have the unique capability to create entire value chains and combine IT with Arvato’s services to an integrated service offer from one source. The strength of Arvato Systems is in the intelligent combination of systems integration and planning, operation and support. Our customers appreciate the way we bring in-depth industry know-how, cross-platform expertise, a true partnership approach and genuine entrepreneurial spirit to the table. Our solutions pave the way to your success. www.arvato-systems.com