Global financial markets are extremely dynamic. Financial products are subject to constant changes, and regulatory and legal guidelines are increasing in number. Plus, there are always new service and communications channels to be served. All of these factors present great challenges for the banking industry, which has to react quickly and innovatively.
In such a market environment, the companies that have the competitive edge are those that advise their clients quickly, comprehensively and individually on the basis of current information and resources. Relevant information and excellent customer communication are becoming strategic factors for market success.
Individual services for complex products
Arvato is a leading provider of advertising materials logistics and procurement. We supply a number of notable banks with a full range of services along the marketing supply chain – from procurement to packaging and distribution. We also plan and implement customized dialogue campaigns and customer loyalty campaigns. Our customer service centers support end customers and we are available around the clock, when required. Brief overview of our services:
- User-friendly, web-based CRM programs make it possible to compile information as required and to access them digitally and/or physically at any time
- End-to-end loyalty program solutions covering prize catalog creation, sourcing of prizes, customer service, order management, logistics and fulfillment, distribution of prizes, tax management and underlying IT system
- 24/7 customer service via e-mail, telephone, fax, SMS/MMS, interactive voicemail, and online chat