Excellence in direct customer communication
We achieve the best possible value creation for you in direct customer dialogue. Through excellent service across all contact channels, we ensure a high degree of customer satisfaction. Our focus lies on maintaining and expanding the customer relationship, supported by sales activities as well as high standards of efficiency and quality. We can provide you with these services on almost every continent and in every language you require.
Our services are based on tried-and-tested technology in the background: in order to support your customers in the best way possible, we use modern customer analysis tools to systematically generate information regarding the needs and channel preferences of your customers. With our knowledge management approaches, we make complex knowledge available to customer-service employees via intuitive user interfaces. This increases service quality and reduces processing time.
Through excellent service across all contact channels, we ensure a high degree of customer satisfaction and efficiency in direct customer communication.
Facts & Figures
- Address data base management
- In-house CRM FullService
- Ordering form data processing; questionnaires and coupons handling
- Address data validation, duplication and correction
- Address data base arrangement for further mailing purposes
- Confidentiality and data protection
- Personal data management in full accordance with local law