FSE

Full-Service e-Commerce

arvato´s full service e-Commerce solutions

01. e-Commerce Solution
02. benefit
03. E-Commerce Services

arvato: your global e-Commerce Service Provider

Full service E-Commerce solutions for Russia

Fast, flexible and all from one partner. With over 18 years’ experience in end-to-end E-Commerce you can rely on us to know exactly what needs to be done to successfully run your online presence internationally. We follow and lead all the latest trends and solutions in online marketing, webshop development, logistics, payment, customer service and more, ensuring the best possible customer experience.

Our objective is brand experience. Innovation and technology are our passion, what drives us are intelligent solutions which simultaneously increase customer satisfaction and reduce costs.

arvatos e-Commerce solution

Our aim is to create a unique brand experience for your customers. You can see how we do this in the following video

We are more than just a service provider, we are your partner.

Global solutions

Ready-to-go service as integrated, complete value chain solutions or as single modules. In Europe, Asia and the Americas.

All questions answered

With over 15 years of experience in E-Commerce and a global SCM network, we are your trusted partner.

Defining your unique brand experience

Our aim is a unifed brand experience on all levels and across all channels for your customers.

arvato's E-Commerce services

Fulfilment

- Import and export operations, product conformance certificates and declarations

- Fulfillment, including order management, order picking, and packaging

- Warehousing (different types of goods)

- Returns handling

- Customer-specific labeling (boxes/ pallets) and sorting of cartons

Customer service

- Own call-center open 365/24/7

- Own CRM Full-service

- Multi-cannel communication via e-mail, telephone, fax, SMS/MMS, social networks, online chat

- Telesales, retention, proactive complaint management

- Database management, personal data handling

Web-shop development

- Comprehensive IT-solutions based on SAP and own CRM/WMS

- Web-shop development, hosting and content management, implementation and support using leading e-Commerce platforms: Demandware, Hybris, Magento, IBM, IC bitrix

- M-commerce solutions

- Expertise in CRM, e-commerce, cloud computing, and BPM

Financial services

- Maintenance of dedicated bank account for receip of payments where required

- Cash and card payment on delivery via parcel carriers

- Wire transfer, postal money order and card refunds

- Payment allocation to customer accounts in own OMS, payment reporting

- Receipt of prepayment by bank transfer and postal orders

- Online payments with bank cards and electronic money