Debt collection has negative connotations for many people: receiving a debt collection letter is an unpleasant experience that everybody wants to avoid. But in many cases, a referral to debt collection can be avoided.
PreCollection is a new proactive service from Arvato. It allows your customers to avoid unnecessary charges and inconvenience, while your business retains satisfied, paying customers who don’t get caught on a credit blacklist.
This is how it works
You decide if you want to handle your invoices and reminders yourself, or if you would prefer us to handle them for you. To provide PreCollection, we need only to enter the process just before an invoice is due to be referred to debt collection.
We contact your customers by telephone and, working with them, find an appropriate solution that allows them to pay back the debt. You get your money more quickly, and your customer avoids the fees and inconvenience that debt collection brings.
Retaining paying customers: it just makes sense
Everybody knows it is much more expensive to acquire new customers than to keep the ones you already have. Helping your customers stay out of debt collection makes financial sense for your business, and strengthens your customer relationships.
Most customers want to pay, but sometimes they need a little help. Others might simply have forgotten to pay, and need only a reminder that the invoice is due to be referred to debt collection. Regardless of why they haven’t paid, your customers appreciate our proactivity, as seen in recent customer-satisfaction surveys. We treat your customers as if they were our own.
Our motivated and dedicated customer advisors have all received extensive training, not only in helping customers over the phone but also in legal areas such as sales law, contract law and distance sales law. When your customers contact us, they always get professional and competent assistance. We also have extended opening hours so your customers can reach us easily when it suits them.