Facts & Figures

You may not know it, but Arvato is behind a great number of the products and services you use. On average, every consumer in Germany comes into contact with us eight times a day. Arvato is a leading international service provider that lives and breathes digital technology. More than 70,000 employees in over 40 countries are helping our customers succeed on the market. We design and implement customized solutions covering a wide range of business processes along integrated service chains.

These solutions include digital marketing, financial services, customer relationship management, supply chain management and IT services. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. Bertelsmann has a worldwide presence in around 50 countries with its core businesses of media and services. Its key geographical markets are Western Europe – especially Germany, France, Britain and Spain – as well as the United States. Bertelsmann is also strengthening its involvement in growth regions like China, India and Brazil. Bertelsmann’s corporate divisions include RTL Group (television), Penguin Random House (books), Gruner + Jahr (magazines), Arvato (services) and the Bertelsmann Printing Group (print).

Bertelsmann SE & Co. KGaA is a capital market-oriented, unlisted partnership limited by shares. As a corporate holding, it handles central Group functions such as corporate strategy development, capital allocation, financing, and management development. The company's internal governance and reporting reflect its corporate structure, which consists of the operating divisions as well as Corporate Investments and the Corporate Center.

 

RTL Group – Quality Entertainment on all Channels
RTL Group is Europe’s leading entertainment network, with holdings in 54 television channels and 29 radio stations, as well as production companies around the world. The television portfolio of Europe's largest broadcaster includes RTL Television in Germany, M6 in France, RTL channels in the Netherlands, Belgium, Luxembourg, Croatia, Hungary, Southeast Asia and India, as well as shares in Atresmedia in Spain. In addition, with its Fremantle Media subsidiary, RTL Group is one of the largest international companies outside the United States in the areas of production, licensing and distribution of television content. RTL Group S.A. is listed on the stock exchanges in Frankfurt, Brussels and Luxembourg.

Penguin Random House – Number One in the World of Book Publishing
The world's largest trade book publishing group Random House is comprised of nearly 250 editorially independent imprints. The publishing group is represented in 15 countries with historic names such as Doubleday and Alfred A. Knopf (U.S.), Ebury and Transworld (U.K.), Plaza & Janés (Spain), Sudamericana (Argentina). Every year Random House publishes about 10,000 new titles and sells more than 700 million books, audiobooks and e-books worldwide.

Gruner + Jahr – Page after Page of Quality Journalism
The printing and publishing company Gruner + Jahr has approximately 500 media activities, magazines and digital offerings in over 30 countries. Its most important company outside Germany is the second-largest magazine publisher in France, Prisma Média. Gruner + Jahr also publishes, distributes and/or sells magazines and other media offerings in China, Italy, the Netherlands, Austria, Poland, Spain, in the Adriatic region and Mexico with magazines, sales or marketing activities.

Bertelsmann Printing Group – A Printing Powerhouse
Print products are an established component of customer communications at many companies – whether standalone as a magazine, catalog or brochure or in a mix with digital offerings. The Bertelsmann Printing Group covers the entire technical spectrum of modern printing. In addition to high-volume illustration and book printing (gravure and offset printing), the plants also offer digital printing of customizable products. They produce magazines, catalogs, brochures, books and packaging of the highest quality for their customers.

 

ARVATO TURKEY

Arvato provides IT and after sales technical support services particularly for the telecommunications industry as well as call center operations in the Turkish market for 11 years. As the largest integrated e-commerce service provider in Europe, Arvato provides end-to-end “Business Process Outsourcing” (BPO) services such as web-shop creation, integration of ERP systems, logistics services, creation of payment systems, customer services management, digital marketing solutions, collection and after sales support throughout the entire value chain of e-commerce.  Arvato enables its clients to become more agile and competitive by helping them focus on their core businesses by providing a wide range of business services.Arvato provides IT and after sales technical support services particularly for the telecommunications industry as well as call center operations in the Turkish market for 10 years. As the largest integrated e-commerce service provider in Europe, Arvato provides end-to-end “Business Process Outsourcing” (BPO) services such as web-shop creation, integration of ERP systems, logistics services, creation of payment systems, customer services management, digital marketing solutions, collection and after sales support throughout the entire value chain of e-commerce.  Arvato enables its clients to become more agile and competitive by helping them focus on their core businesses by providing a wide range of business services.

Currently, Arvato offers its expertise in telecommunications, energy, media and e-business to their clients with over 2,800 employees, in 11 locations and in 6 different cities in Turkey. Striving to position Turkey as a strong player in the international market, Arvato provides call center services in 12 languages including German, English, French, Italian, Spanish, Greek and Russian under nearshore services scope. Arvato has long provided integrated business process management services (BPO) to energy, media, and e-business industries, and especially to the big players of public and telecommunication industries.

Arvato Turkey entered a new business area in October 2014 with the acquisition of the leading logistics services provider in e-commerce, OGLI, and started collaborating with top companies in the first half of 2015. Shortly after doubling its capacity by building a second and larger facility, Arvato opened its third and forth facilities in a short time to further expand its business volume. After the acquisition of OGLI, Arvato expanded its client portfolio with leading companies of their industries such as Bonprix, Estée Lauder, IKEA, Juenesse and Samsung.

Companies are confronted with a wide range of challenges they are not always able or willing to meet. This is when top service providers like Arvato come onto the scene.

€4.662 bn

Business volume*

> 70,000

employees worldwide*

150 million

served consumers in 30 languages

> 2 billion

mailings per year

200 million

calls per year

> 650 million

shipments per year

68 million

credit assessments performed by Arvato per year

Leading

SCM and CRM service provider

* December 31, 2014