Powerful customer service
Energy suppliers face a number of strategic challenges. Progressive liberalization has enhanced the situation in an already competitive market. Current trends show a declining willingness and ability to pay among both domestic and industrial customers. An increasing number of customers are willing to switch suppliers. Contracts are being drawn up for shorter terms. And new energy efficiency regulations are gaining ground. Such trends demand optimized methods of market supply, customer contact, classification and billing, and risk and receivables management.
To operate successfully in the marketplace, you need solutions that give you the freedom to focus on your core business and the efficient use of resources. As a neutral partner of regional and nationwide energy suppliers, we offer outsourcing solutions both for highly specialized individual processes and for complex overall processes along the entire service chain. You can benefit from our extensive expertise, excellent scalability, and a modular portfolio that includes the following services:
- Customer management (customer acquisition, existing customer care, customer loyalty and recovery, cancellation prevention)
- Financial services (risk management, settlement, receivables management)
- Supply chain management
- IT services