Retention & Win-back
Availability of information, such as price and product comparisons or the possibility to interact via social media, encourage end customers to switch contract partners more frequently. Consequently, regaining previous customers has become a major challenge for companies such as mobile, phone, internet or energy suppliers. At the same time, customers who are considering a switch must be identified at an early stage, so they can be addressed individually with suitable incentives to stay.
The first step to keep and retain customers is to deeply understand customer expectations. We are able to analyze our customers' historical data with our BI solutions and leverage our findings .
Specially trained agents regain your customers for you, even in cases of contract termination. Arvato offers proactive customer services that build customer relations based on mutual trust. We ensure that dissatisfied customers are convinced by your offers again, and re-establish their ties more closely to your company.
- Retaining existing customers, providing a long-term profitability rather than gaining new customers
- Improving customer experience
- Analytic perspective
- Customized account management