Using the optimum communication channel

Whether social media, live chat or co-browsing, video interaction, or classic channels like the telephone: We use automated analysis to determine the current customer and contact situation in real time, and always direct our communication into the optimum channel. For example a proactive invitation to a text or video chat that leads to increasing revenues. Our integrated and multi-channel range of solutions allows us to offer an optimized customer experience across all communication channels.

In order to reach your customers in the optimum manner, we always direct our customer communication into the appropriate channel.

Objectives

  • Identification of the best channel for the current customer contact situation
  • Consideration of all recorded contact, customer and service parameters
  • Real time analyses to shorten response times and maximize the effect
  • Making use of up- and cross-selling potentials through contact optimization

Competent partner

A 100 per cent increase in conversion rate

Services

A company website is an important part of call for many consumers to find out about products and services. At the same time, the average time customers spend on websites is reducing steadily – especially if the information required is not found instantly. With a chat solution from Arvato, you can contact your customers directly while they visit your homepage and offer them live support. To do this, you simply invite your customers for a chat through your website and immediately deal with any questions they may have. Our criteria for making contact is drawn on from Arvato’s own analytical tools and integrated data from your systems.

Benefits

  • Seamless customer experience
  • High level of sales and conversion rates
  • Flexible and mobile
  • Cloud based

 

Features

  • Fast and easy set-up
  • Adaptability
  • Detaiiled reporting
  • Social media and customer survey integration