We are an 'order factory', committed to the satisfaction of our customers!

Our goal is to create a uniform brand experience for your customers, make ordering processes as simple as possible, foster customer loyalty and maximize sales potentials. Innovation and technology are our passions – driving us to provide intelligent solutions that enhance operational excellence and improve customer satisfaction, while lowering the costs for our contractors. In doing so, we can rely on our extensive experience in the development, implementation and management of complex international business processes for customers all over the world.

Arvato has an over 15-year track record in customer-oriented e-Commerce solutions that you can combine according to your exact needs. Our e-Commerce fulfillment service let you select the combination you want: Logistics and transport, integrated financial services, customer service, e-Commerce consulting and large-scale project management. 

Our Facilities

Modern, flexible and high-tech facility infrastructure!

Arvato SCM provides “order fulfillment” services for global brands for various industries in its five facilities with a total storage space of approximately 70.000 m² in Istanbul/Tuzla in Turkey and its modern, flexible and technological infrastructure. Our facilities have been set up on a model that can carry out all operations for almost all industries with both detailed product shelves and shelves for pallets. The total quality management approach according to the ISO9001, ISO14001, ISO10002, OHSAS18001 and ISO27001 standards are implemented in our logistics facilities, which have been established with a strong infrastructure regarding occupational health and safety, property and data security. 

Our Processes

It all begins with the correct design!

  • Goods Receiving: Your products undergo the quality control and visual control processes, and they are quickly sold where necessary added value services are provided.
  • Storage: We make all your products easily accessible before the order preparation stage with the investments for different shelves and equipment for different product categories.
  • Order Preparation: We prepare tens of thousands of orders quickly without any mistakes and pack them carefully every day. We ensure that your products reach your customers on time without any damage by our different collection and packing methods.
  • Value Added Services: We can deliver many value added services in our warehouses from preparation of gift boxes to a personalized insert and from printing on ‘the product’ to monitoring ‘best before’ dates since such are requirements of e-commerce.
  • Returns Management: We do not only accept returns; but also handle many processes that you need for returns management such as checking the conditions, visual/quality control, and additional added value services so that the product can be sold within our returns management.

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