Growing customer loyalty by focusing on manageable After Sales services
Arvato Teleservice is a German origin technical service organization delivering technical support services for mobile telephones and other products in the electronics sector for various brands. It is the duty of all our employees to protect and keep the reputation and reliability of our company by adopting the quality approach that has been established over many years in the field of repair of electronic devices with the idea that “quality cannot be controlled it should be produced”.
Arvato Teleservice works independently for service providers and manufacturers. We do not sell cell phones, however, we have relationships with these two groups through professional license agreements. Our mission is to identify the needs of our customers and the manufacturers in the best possible way and to make sure that the highest customer satisfaction is ensured for the products and services of the manufacturers.
Teleservice is delivering high quality after sales services with a strong sense of responsibility for the functional communication devices where our customers need customer services in global standards. Teleservice is delivering first class services to its customers with the best and latest equipment and original spare parts.
Teleservice adds value to the market by its partner ecosystem, dealership agreements, in-company training programs and free courier and cargo services.
The ISO 9001 Quality Management System implemented in 2003, the ISO 14001 Environmental Management System implemented in 2004 and the OHSAS 18001 Occupational Health and Safety Management System have been integrated as of 01.02.2005.
For more information: teleservice.com.tr