UK Outsourcing Index Q1 2019
Private sector dominates UK outsourcing market in Q1 2019
Businesses signed deals worth £648 million between January and March, according to the Arvato UK Outsourcing Index.
Making shared services a success in the private sector
Our new white paper provides five key steps that you should consider before embarking on a shared services journey, to help you realise efficiencies and leverage economies of scale in the back office.
Artificial intelligence and automation can help transform brand experience in automotive sector
Digital tools present automotive brands with an opportunity to overcome a key customer experience challenge – the loss of engagement following a sale.
What will the ecommerce customer service role look like in 2028?
Repetitive, high-volume enquiries will be handled by sophisticated, intelligent chatbots, leaving contact centre agents to work alongside Artificial Intelligence systems to resolve the demanding, judgement-based queries in a more personalised way.
How automotive brands can create a 360-degree view of the customer
Our new white paper provides strategies to help you integrate and make sense of your customer data, to give you the knowledge and tools to provide accurate, responsive and personalised customer service throughout the buyer journey.