UK Outsourcing Index 2017 full year review
Private sector outsourcing market hits three-year high
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to the Arvato UK Outsourcing Index.
New ProcessAutomate RPA video
Are you looking to transform your business?
Robotic process automation (RPA) can increase accuracy and speed of processing and reduce costs and agent handling times
Arvato wins place on UK Government Contact Centres Framework
Four-year framework allows public sector organisations to maximise opportunities for innovation, self-service and optimisation in customer services
New thought leadership
Genuine human interaction – how we help a Spanish telecoms company deliver premium experiences
Personable experiences positively impact customer satisfaction and loyalty
Five key steps to make shared services a success
New Arvato white paper and Department for Transport (DfT) case study on delivering standardisation, efficiencies and digital transformation across central government