Government outsourcing bounces back despite overall UK market softening
UK Outsourcing Index Q2 2018
The total value of public sector deals rose 39 per cent year-on-year in the first half of 2018, according to the Arvato UK Outsourcing Index.
The ultimate guide to social media customer service for automotive brands
New Arvato guide provides tips and strategies to help you fine tune your customer service via social media to improve the customer experience, maximise brand loyalty and grow market share.
Consumers are putting down their phones and asking Alexa instead, brands need to keep up
To stay ahead of the competition, brands need to quickly learn how to engage with customers using voice command technology in a meaningful way. To do this, they need to understand and leverage what underpins it – data analytics, machine learning and AI
Arvato CRM Solutions again named as a Leader by Everest Group
Arvato CRM Solutions named as Contact Centre Outsourcing Leader for the second consecutive year in latest Everest Group PEAK Matrix™. The global customer service provider was recognised for the consistency and flexibility of its service, and its ongoing success in expanding its portfolio of clients in high-growth areas such as retail and technology.
Arvato CRM Solutions named as retail leader for RPA and AI by Nelson Hall
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new report from business processing analyst NelsonHall