UK Outsourcing Index 2018 full year review

Government outsourcing spend reaches highest level since 2015

The public sector outsourcing market soared to a three-year high in 2018 as government organisations signed contracts worth £2.9 billion, according to the Arvato UK Outsourcing Index.

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What will the ecommerce customer service role look like in 2028?

Repetitive, high-volume enquiries will be handled by sophisticated, intelligent chatbots, leaving contact centre agents to work alongside Artificial Intelligence systems to resolve the demanding, judgement-based queries in a more personalised way.

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News

Customer service representatives are more likely to work alongside robots than be replaced by them

New technology will help to transform customer service roles into highly skilled positions that need to handle increasingly complex enquiries. This will demand top quality communication and digital skills.

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News

Arvato wins the double at this year’s Berkshire Apprenticeship Awards

We’re toasting success after our Recruitment Apprentice, Vikas Khan, and HR & Recruitment Manager, Andrew Gadd were named as 2018 Berkshire Apprenticeship Award winners!

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White paper

How automotive brands can create a 360-degree view of the customer

Our new white paper provides strategies to help you integrate and make sense of your customer data, to give you the knowledge and tools to provide accurate, responsive and personalised customer service throughout the buyer journey.

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We are a trusted business process outsourcing partner to the private and public sectors. With more than 50 years of experience in outsourcing, we combine our expertise in customer service, supply chain management, financial solutions and public sector and citizen services to deliver innovative solutions that help our clients achieve their strategic objectives and delight their customers.

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