UK Outsourcing Index 2018 full year review
Government outsourcing spend reaches highest level since 2015
The public sector outsourcing market soared to a three-year high in 2018 as government organisations signed contracts worth £2.9 billion, according to the Arvato UK Outsourcing Index.
What will the ecommerce customer service role look like in 2028?
Repetitive, high-volume enquiries will be handled by sophisticated, intelligent chatbots, leaving contact centre agents to work alongside Artificial Intelligence systems to resolve the demanding, judgement-based queries in a more personalised way.
Customer service representatives are more likely to work alongside robots than be replaced by them
New technology will help to transform customer service roles into highly skilled positions that need to handle increasingly complex enquiries. This will demand top quality communication and digital skills.
Arvato wins the double at this year’s Berkshire Apprenticeship Awards
We’re toasting success after our Recruitment Apprentice, Vikas Khan, and HR & Recruitment Manager, Andrew Gadd were named as 2018 Berkshire Apprenticeship Award winners!
How automotive brands can create a 360-degree view of the customer
Our new white paper provides strategies to help you integrate and make sense of your customer data, to give you the knowledge and tools to provide accurate, responsive and personalised customer service throughout the buyer journey.