Our management team is responsible for more than 70,000 employees in over 40 countries across the globe and defines the long-term strategy of our company.

In order to offer our worldwide customers innovative solutions quickly and flexibly, we have organized Arvato into seven solution groups: Customer Relationship Management, Supply Chain Management, Financial Services, IT Services, Digital Marketing, Print Services, and Replication.

Our core markets are Germany, France, the UK, Spain, China and the US, alongside growth regions India, Poland and Turkey.

Arvato Board

Thomas Rabe

Chairman and CEO Bertelsmann

Career Milestones

Since 2012

Chairman and CEO, 
Bertelsmann, Gütersloh, Germany

From January 2006

Chief Financial Officer
Bertelsmann AG, Gütersloh, until 2008 also Head of Bertelsmann Music Group


Chief Financial Officer 
RTL Group, Luxembourg


Clearstream International
after 1998: Member of the Board of Directors, 
Chief Financial Officer


Head of Acquisitions
Beteiligungsgesellschaft Neue Länder, Berlin


on as Director Controlling
Treuhandanstalt, Berlin


Treuhandanstalt, Berlin


Associate at the Forrester Norall & Sutton law firm (now White & Case), Brussels


Directorate-General for Financial Institutions and Corporate Law 
European Commission, Brussels



University of Cologne 
Doctoral Studies 
Doctor of Economics (Dr. rer. pol.)

RWTH Aachen / University of Cologne
Economics Department 
Diplom-Kaufmann (MBA)

Ecole Européenne, Brussels

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Bernd Hirsch

CFO Bertelsmann

Career Milestones

since April 2016
Chief Financial Officer
Bertelsmann, Gütersloh


Chief Financial Officer
Symrise AG, Holzminden


Chief Financial Officer
Carl Zeiss Meditec AG, Jena


Director Mergers & Acquisitions
Carl Zeiss Gruppe, Oberkochen


Audit Manager
Arthur Andersen, Stuttgart



University of Würzburg
Degree in Business Administration

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Immanuel Hermreck

CHRO Bertelsmann

Career Milestones

Since January 2015

Chief Human Resources Officer
Bertelsmann, Gütersloh / Germany


Executive Vice President Human Resources 
(since 2011 as a member of the GMC)
Bertelsmann, Gütersloh / Germany


Head of Corporate Management Development
Bertelsmann, Gütersloh / Germany


Head of Bertelsmann University
Bertelsmann, Gütersloh / Germany


Head of the Media Economics department, Managing Director of the Media Academy Cologne
Bertelsmann Stiftung, Gütersloh / Germany


Consultant in the Media department, Head of the Summer Academy on Business Journalism
Bertelsmann Stiftung, Gütersloh / Germany



Studies in Communication and Economics, Universities of Muenster, Munich and Stanford,
MA and PHD

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Thomas Mackenbrock

CEO Arvato CRM Solutions

Thomas Mackenbrock was appointed CEO of Arvato CRM Solutions in September 2018. Prior to that, he worked for Bertelsmann and Arvato in several departments, roles and countries. In 2006, he began his Bertelsmann career in Corporate Development at the headquarter in Gütersloh. In 2008, he took over responsibility for the Business Development department. Starting in 2012, he built up Bertelsmann Brazil Investments (BBI) and the Bertelsmann Corporate Center in São Paulo as Managing Director, followed by the role as Executive Vice President Global Business Strategy for Brazil and China at the BMG. Most recently, he served as Chief Strategy Officer of Arvato

Before he joined Bertelsmann, Mackenbrock worked from 2000 to 2006 for McKinsey & Company in the fields high-tech, telecommunications and media.

Mackenbrock studied business and economics in Ingolstadt, Chicago and Leipzig and obtained his doctorate at the Martin Luther University of Halle-Wittenberg. He is married and has two children.

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Rolf Hellermann

CEO Arvato Financial Solutions

Rolf Hellermann is the CEO of Arvato Financial Solutions since November 2018. Previously he was Chief Financial Officer (CFO) of Arvato. In addition, he has been serving as head of Bertelsmann’s Corporate Controlling and Strategy department since 2012.

After studying business administration in Vallendar, Los Angeles and Nancy, Hellermann completed his studies with a doctorate from the WHU – Otto Beisheim School of Management in Vallendar. Immediately afterwards, in 2004 he joined Bertelsmann’s Corporate Controlling and Strategy department and in 2008 was appointed Vice President in charge of corporate controlling and investment controlling for Random House, Arvato and Direct Group. During his Bertelsmann career, Hellermann has also completed postings at RTL Group in Luxembourg and Gruner + Jahr in Hamburg.

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Frank Schirrmeister

CEO Arvato SCM Solutions

"At Arvato, entrepreneurial freedom and great teamwork form the ideal basis for mastering the diverse tasks and challenges we and our customers face every day."

Frank Schirrmeister has been a member of the Arvato Executive Board since August 2014 and is head of the Arvato SCM solution group. He was born on April 29, 1965, in Herne, Germany.

After studying electrical engineering at the Rhineland-Westphalian Technical University (RWTH) in Aachen, he began his career as a senior adviser at the Arthur Andersen & Co. consultancy firm (now Accenture).

In 1994 Schirrmeister moved to Arvato, where he held management positions in Gütersloh and Versmold. In 1999 he was appointed vice president with responsibility for the global business operations of the Arvato client Microsoft. He has served as CEO of Arvato distribution GmbH since 2004.

Schirrmeister lives in Bielefeld with his wife and two children.

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Matthias Moeller

CEO Arvato Systems

Matthias Moeller is CEO of Arvato Systems.

After studying computer science and business administration, he joined Bertelsmann Arvato in 1995 where he has held various roles.

He has been a part of the senior management team for IT Services since 2003. In 2012 Matthias Moeller was appointed Managing Director of Arvato Systems perdata GmbH with responsibility for IT Solutions and Services in the Utilities market unit.

On 1st April 2016, he took on the role of CEO of the Arvato Systems Group.

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Country Management

Patrick Corbett
Managing Director, Arvato SCM Ireland

Managing Director, Arvato SCM Ireland

Patrick is Managing Director of Arvato SCM Ireland and has held the role since 2004. He joined Bertelsmann in 1994 and gained significant experience during the start-up of the Irish operation in 1994 and subsequent years. This start-up was Arvato’s first venture into the Irish landscape and was a response by Bertelsmann to the level of high-tech customer presence by multi-national corporations in the Irish market.

Patrick transformed the Irish operation from a small single site 2 CD-Line manufacturing facility to a fully integrated end-to-end supply chain operation servicing the software and hardware sectors and more recently BPO services. Under his leadership Arvato has continued to win supply contracts and expand offerings to many prestigious blue chip IT/high-tech customers.

With a strong technical and managerial background Patrick uses his knowledge and understanding of the high-tech industry to ensure his team are constantly to the forefront in the acquisition and support of new global clients.

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Debra Maxwell
Managing Director, Arvato UK

CEO, Arvato CRM Solutions UK 

Debra is responsible for Arvato’s customer relationship management (CRM) and public sector business in the UK and Ireland, overseeing the negotiation and implementation of complex public and private partnerships and driving new BPO growth areas, including central government, local government, automotive and retail.

Debra has a wealth of expertise and experience in private and public sector outsourcing across senior strategic and operational roles. Prior to her current position as CEO for Arvato’s CRM business in the UK & Ireland, Debra was Global BPO Director for Arvato, leading the company’s global BPO partnership with Microsoft. The role included overseeing teams in the USA, Ireland, Mexico, Singapore and Manila and establishing a new managed service model for Microsoft. Previous roles within Arvato have included General Manager Ireland and Global Operations Director at Arvato Finance Services.

Prior to joining Arvato, Debra worked as Director of Shared Services at Surrey County Council, where she led the implementation and delivery of Shared Services for the council.

Debra lives in Cheltenham and enjoys fine wine and contemplation.

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Patrick Quinn

CEO, Arvato Financial Solutions UK and Ireland 

Patrick Quinn, CEO of Arvato Financial Solutions UK and Ireland and current Country Manager of Arvato Global F&A Ireland & CIO has been a key part of Arvato since he joined the company more than four years ago. With many years of financial services experience and a background in computing science, program management and financial services among other areas, he is responsible for an organisation of 800+ employees in Ireland and supports various global high-tech companies worldwide.

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