Memberships, accreditations and standards

Our UK associations and memberships

Our membership of prominent outsourcing and industry trade associations across all areas of our business provides us with the opportunity to share ideas and represent the interests of our clients.

  • National Outsourcing Association (NOA)
  • UK Contact Centre Forum (UKCCF)
  • CNP Payment Forum
  • Direct Marketing Association (DMA)
  • British Safety Council
  • The Chartered Institute of Logistics and Transport in the UK (CILT UK)
  • Credit Services Association (CSA)
  • Institute of Revenues, Ratings & Valuations (IRRV)
  • Institute of Customer Service (ICS)
  • Interactive Media in Retail Group (IMRG) 
  • Institute of Information Security Professionals (IISP)
  • Information Assurance for Small/Medium Enterprises (IASME)
  • City Security and Resilience Network (CSARN)
  • Innopsis
  • East Midlands WARP
  • Sussex Cyber Security Cluster
  • Cyber-security Information Sharing Partnership (CiSP), part of CERT-UK

Our UK accreditations and standards

Arvato is certified by and registered with accredited industry bodies in recognition of our strict compliance with the highest national and international standards.

These accreditations and standards vary by service, sector and site so please check with the relevant business unit for more information.

  • Credit Services Association (CSA)
  • International Standard on Assurance Engagements (ISAE) No. 3402  type II
  • Data Security Standards (PCI DSS) level I
  • Office of Fair Trading (OFT)
  • Data Protection Act (DPA)
  • Customer Service Excellence (with clients Sefton, Chesterfield and East Cheshire NHS Trust) 
  • Two Ticks Disability symbol
  • A variety of ISO certifications across our locations
  • Investors in People (IIP)
  • Medicines and Healthcare Products Regulatory Agency (MHRA) – Wholesale Dealer’s Licence
  • Technology Asset Protection Association (TAPA) Level A accreditation at Hams Hall 
  • Unit4 ERP for Hire to Retire and Payroll
  • Supplier of Cyber Security Service to HMG - find out more information here
  • PSN Code of Compliance for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'
  • PSN Code of Connection for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'
  • ISO 27001 for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'
  • ISO 20000 for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'
  • Information Assurance for Small/Medium Enterprises for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'
  • Cyber Essential Plus for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'
  • HMG PGA Accredited for Independent Shared Service Centre 1 (ISSC1) and Cyber 'Security as a Service'

Please click here to learn more about our global CR strategy