Corporate and social responsibility

Taking responsibility

At Arvato, we are committed to growing in a way that makes a positive difference to the communities in which we work. Doing business responsibly and sustainably is at the very core of how we operate.

Supporting local and national charities

We have been a patron of The Prince’s Trust since 2014, supporting the charity with a range of fundraising and volunteering activities that have helped more than 300 young people in the communities we work in. In 2016, we raised more than £50,000 alone, which was used to help 150 young people learn key employability skills from IT to interview preparation. 

We provide our UK employees with a Charity Day - an additional day’s holiday – so they can take part in activities to support the Prince’s Trust. For the last two years running, our employees have taken part in Tough Mudder – a demanding obstacle course that puts physical and mental stamina to the test – to raise funds.

As part of the charity’s Get Into Technology programme, we partnered with Fujitsu to offer 12-month apprenticeship programmes to several young people in Slough, which provided them with a wide range of vital work experience.

Our employees have also generously supported many other local and national charities including Alzheimer’s Society, Thames Hospice, Jeans for Genes, Bluebell Children’s Hospice, St John’s Ambulance, Children in Need, Slough Food Bank, Cancer Research UK, British Heart Foundation, Ashgate Hospice, RNLI, Diabetes UK and Marie Curie Cancer Care.

Being active in the community

We work with local colleges and groups to deliver educational talks and support to entrepreneurs in the communities we work in.

Our apprenticeship programme, run in partnership with our local authority clients, has helped more than 120 young people into work and we were recognised as a top 100 apprentice employer in 2016 by the National Apprenticeship Awards.

Other community initiatives we support include:

  • Slough Aspire, an organisation focused on getting young people into work
  • The Chesterfield local business awards in partnership with Destination Chesterfield
  • The City and County of Swansea Sports Awards
  • The Slough Business Awards


Treating the environment with care and respect

Our Environmental Management System has passed certification to the ISO14001 standard for our local authority sites at Chesterfield and Slough, but we aim to work to the same standard with all of our UK clients.

Our sustainable approach ensures that we’re aware of the aspects of our business that have an impact on the environment:

  • We recycle 99.75% of our distribution centre waste
  • We work with Transport for Slough (TfS) to promote smarter travel to and from our UK headquarters, through the provision of electric car charging facilities, bicycle shelters, and by supporting the Slough Cycle Hire scheme
  • As part of Bertelsmann’s global ‘be green’ initiative, we hold an annual ‘be green day’ on which employees dedicate ideas, time and money for environmental protection
  • Our Slough employees take part in ‘Slough’s Smart Commute’, a programme designed to encourage staff to ditch their cars and walk, cycle or use public transport for their journeys into work
  • All of our employees have access to a cycle to work scheme

Environmental reports

Nurturing a workforce built on equality, diversity and inclusion

One of our many commitments as an employer is to strive to create a challenging, enterprising and inclusive environment that provides equal opportunities for all of our employees. We want to ensure that everyone has the opportunity to reach their full potential and can access the development, training and support they need to grow within our business and to pursue their careers.

Addressing gender diversity is a key focus for our business. Our current performance on gender pay - detailed in the link below - shows that the business is better than the national average. However, we acknowledge that the journey does not stop here. It requires clear, long-term planning, and the processes we are putting in place will help us achieve our aim of reducing the existing pay gap on an annual basis.

Arvato UK's gender pay gap report explains how we are developing new strategies and approaches to improve and place a greater focus on building a more inclusive and diverse workforce. This includes refereshing our approach to recruitment and succession planning, an early careers strategy to cement our position in the top 100 apprenticeship employers and a new diversity and inclusion programme.

A strong commitment to ensuring fair working conditions

We are deeply committed to ensuring that human rights are respected and fair working conditions are provided. This is reflected in all of our employee contracts and to support this, our parent company, Bertelsmann, developed a Supplier Code of Conduct for the business at the beginning of 2016.

Arvato UK’s Statement on Slavery and Human Trafficking explains our approach to ensuring slavery is not taking place in any part of our business or through our suppliers.