Our history

In 1967, Arvato first ventured across the English Channel to work with the British branch of Mohndruck, Mohn-Gordon Ltd. Fifty years on, the UK business has grown substantially. Here are some of the key milestones in that journey:

2017

The Driver and Vehicles Standards Agency (DVSA) joins Arvato shared service centre

Our Swansea centre is providing a fully standardised, back-office service for the Department for Transport and its executive agencies for the first time in its history.

Arvato featured among top 10 global BPS providers by Everest Group

We were also positioned as one of the top three BPS providers in Europe, demonstrating the company’s strength and comprehensive capabilities in the region.

Renault and Arvato expand award-winning partnership

We secured a new three-year contract to handle all Renault customer complaints across telephone, email, web chat, SMS and social media in the UK. 

TechMarketView ranks Arvato as a top 20 public sector supplier

The analyst expects our business to achieve future growth by broadening our focus on productising services in emerging areas such as Robotics Process Automation (RPA) and cyber security.

 

Arvato recognised as top-100 UK apprenticeship employer

The success of our apprenticeship scheme, which has been running across our public sector partnerships since 2013, saw us named one of the best apprentice employers in the UK.

2016

Arvato positioned in top 10 of The HfS BPO Top 50

We reached the top 10 of the HfS Research list for the first time in August 2016.

First Robotic Process Automation (RPA) project delivered in local government

We launched our ProcessAutomate solution with a pioneering programme that transformed the delivery of Sefton Council’s revenues and benefits service – a project which has received national award recognition. 

Arvato wins five-year contract to deliver customer services for BMW

The new contract will involve handling approximately four million customer and retailer interactions per year and managing financial interactions throughout the customer lifecycle for BMW and MINI financial services.

2015

Chesterfield Borough Council partnership celebrates five year anniversary

We have successfully delivered a range of key services for the council since October 2010, including customer services, revenues, benefits, human resources, payroll, ICT, accounts payable and invoice processing.

Firebox and Arvato triumph at major European supply chain awards

Our partnership with Firebox has been recognised at this year’s European Supply Chain Excellence Awards, winning in the ‘Team of the Year’ category and seeing off stiff competition from several other strong shortlisted entries. Firebox was also highly commended in the ‘Best SME’ category.

Renault UK partnership scoops coveted European customer service award

Our partnership with Renault UK scooped the ‘Outsourcing Partnership of the Year’ at the European Contact Centre and Customer Service Awards (ECCCSA) for delivering excellent customer service and engagement.

2014

Arvato named Patron of The Prince’s Trust

We support Prince’s Trust’s programmes by creating mentoring and training opportunities to help young people find work, together with organising traditional fundraising and volunteering schemes.

Local government growth with Derbyshire Dales Council contract

The new partnership represents an eight-year contract to provide revenues and benefits services to the local authority, procured through the OJEU Framework.

2013

Arvato and Firebox launch fulfilment partnership

Online retailer Firebox appointed us as its global fulfilment partner in preparation for a new phase of international growth.

Arvato Financial Solutions ranks third in financial services

The merger between Arvato Infoscore and Gothia saw the newly created Arvato Financial Services rank third in Europe for the fastest growing firms in the financial services sector. 

Arvato awarded UK central government contract to operate first outsourced shared service centre

We secured a contract to operate the first Independent Shared Service Centre (ISSC1) on behalf of the UK Government.

2012

Slough Borough Council partnership launched

We entered a 10-year partnership with the Council to deliver transactional and corporate services, which also saw the company’s UK headquarters move to Slough.  

2011

Arvato secures five-year supply chain management contract with Bosch

In late 2011, we secured a five-year, £10 million partnership with Bosch to provide the warehousing and distribution for over one million products.

2010

Arvato signs 10-year partnership agreement with Chesterfield Borough Council

We partnered with Kier and the Council to deliver ICT, customer services, human resources, revenues, benefits, payroll, accounts payable, invoice processing, engineering and facilities maintenance and asset management.

Toshiba and Arvato extend outsourcing partnership

Toshiba expands our relationship to include the distribution infrastructure for laptops and other products such as camcorders, hard drives, carry cases, batteries and USB memory sticks.

2008

Sefton Council partnership launched

We entered a 10-year partnership with the Council to provide customer services, revenues and benefits, payroll, pensions, transactional human resources, accounts payable and ICT.

2005

Arvato enters the local government market with East Riding of Yorkshire Council partnership

1997

Sonopress opens a first fulfilment centre in Birmingham

1977

Bertelsmann launches UK record business

The business founded its own label, Ariola UK, which went on to become BMG Records UK.

1967

Arvato expands into the UK market

On August 1, Reinhard Mohn founded Mohn-Gordon Ltd., a small Mohndruck sales office in London.

1959

Kommissionshaus Buch und Ton (Book and Audio Commissioning Company) is founded

This business was the first in Bertelsmann’s history to provide outsourced services to external customers.

1835

The publishing company Bertelsmann Verlag is founded