How it all began
The Driver and Vehicles Standards Agency (DVSA) joins Arvato shared service centre
Our Swansea centre is providing a fully standardised, back-office service for the Department for Transport and its executive agencies for the first time in its history.
Arvato featured among top 10 global BPS providers by Everest Group
We were also positioned as one of the top three BPS providers in Europe, demonstrating the company’s strength and comprehensive capabilities in the region.
Renault and Arvato expand award-winning partnership
We secured a new three-year contract to handle all Renault customer complaints across telephone, email, web chat, SMS and social media in the UK.
TechMarketView ranks Arvato as a top 20 public sector supplier
The analyst expects our business to achieve future growth by broadening our focus on productising services in emerging areas such as Robotics Process Automation (RPA) and cyber security.
Arvato recognised as top-100 UK apprenticeship employer
The success of our apprenticeship scheme, which has been running across our public sector partnerships since 2013, saw us named one of the best apprentice employers in the UK.
Arvato positioned in top 10 of The HfS BPO Top 50
We reached the top 10 of the HfS Research list for the first time in August 2016.
First Robotic Process Automation (RPA) project delivered in local government
We launched our ProcessAutomate solution with a pioneering programme that transformed the delivery of Sefton Council’s revenues and benefits service – a project which has received national award recognition.
Chesterfield Borough Council partnership celebrates five year anniversary
We have successfully delivered a range of key services for the council since October 2010, including customer services, revenues, benefits, human resources, payroll, ICT, accounts payable and invoice processing.
Firebox and Arvato triumph at major European supply chain awards
Our partnership with Firebox has been recognised at this year’s European Supply Chain Excellence Awards, winning in the ‘Team of the Year’ category and seeing off stiff competition from several other strong shortlisted entries. Firebox was also highly commended in the ‘Best SME’ category.
Renault UK partnership scoops coveted European customer service award
Our partnership with Renault UK scooped the ‘Outsourcing Partnership of the Year’ at the European Contact Centre and Customer Service Awards (ECCCSA) for delivering excellent customer service and engagement.
Arvato named Patron of The Prince’s Trust
We support Prince’s Trust’s programmes by creating mentoring and training opportunities to help young people find work, together with organising traditional fundraising and volunteering schemes.
Local government growth with Derbyshire Dales Council contract
The new partnership represents an eight-year contract to provide revenues and benefits services to the local authority, procured through the OJEU Framework.
Arvato and Firebox launch fulfilment partnership
Online retailer Firebox appointed us as its global fulfilment partner in preparation for a new phase of international growth.
Arvato Financial Solutions ranks third in financial services
The merger between Arvato Infoscore and Gothia saw the newly created Arvato Financial Services rank third in Europe for the fastest growing firms in the financial services sector.
Arvato signs 10-year partnership agreement with Chesterfield Borough Council
We partnered with Kier and the Council to deliver ICT, customer services, human resources, revenues, benefits, payroll, accounts payable, invoice processing, engineering and facilities maintenance and asset management.