This course aims to provide delegates with the skills and self-confidence to negotiate appropriate and sustainable repayment plans. It considers the key behavioural and psychological aspects of the negotiation process that need to be employed in order to find long-term solutions rather than short-term outcomes.
Who should attend
This course is suitable for all staff involved with any aspect of the payment or recovery of local taxation revenue.
positive influences on outcomes
six stages of negotiation
sustainable repayment plans
understanding and controlling behaviour
Book this course
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