Shifting focus to a customer centric business model
The banking sector is becoming a more complex and competitive environment with new players, including supermarkets, retailers and innovative FinTech start-ups, entering the market and offering financial services.
Increasing compliance regulation and legislation is having a strong influence on the sector, requiring clear processes and the flexibility to adapt to changing rules. In addition to this, service channels have moved into the digital realm, replacing many services commonly performed in-branch. Innovations in mobile and person-to-person (P2P) payment apps and virtual currencies are threatening to make the traditional banking model obsolete.
We work with our clients as a trusted partner to help them stay ahead of the curve. By introducing new technology, new ways of working and providing a single view of the customer, we help drive growth and improve customer relations while delivering new efficiencies in the back-office.
Our flexible, long term approach to partnerships means we have been able to design and implement customer relationship management and loyalty programmes, manage payment platforms, streamline processes and improve cash and debt collection for eight of the largest banks in the UK and Ireland.
Achieve major savings through global standardised processes
Our global business management platform shares support functions and standardises processes, reducing processing times and transaction costs
Develop efficient processes for improving cash flow
We have an expert track record in helping clients boost cash flow through receivable and debt collection services