Changing customer expectations and the increasingly competitive landscape, fuelled by the popularity of comparison websites, have produced a dynamic market. To thrive in this demanding marketplace, the ability to deliver efficient, agile and cost-effective operations is key to staying ahead of the game, maintaining profitability and delivering the quality of service customers want.
Companies are increasingly focusing on a customer-centric business model and really ‘knowing their customer’ to succeed, as customer retention becomes vital in an industry where consumer trust is challenging. Clear processes and the flexibility to adapt to changing legislation is also required as regulation continues to heavily influence the sector.
A flexible approach to improving customer satisfaction
Arvato provides a complete range of business process services for clients looking for national or international solutions. We draw on more than 50 years’ experience to help our clients meet their strategic goals, from reducing costs to business expansion, improving revenues or increasing customer satisfaction and retention.
We provide a range of both core and non-core services which can allow you to reduce costs and reallocate resource, without compromising on the customer service standards your customers have come to expect. Our finance services are flexibly structured and address all types of relationship: business-to-business, business-to-consumer and peer-to-peer, in both traditional and online environments.
We understand the importance of trust and customer satisfaction in insurance and our multi-channel CRM solutions enable a holistic view of a customer’s needs and expectations, delivering a personalised and proactive service leading to an improved customer experience.
Sector experience to cover the full insurance life cycle
Our experience in insurance enables us to support clients across key back and front office business functions.
Innovative solutions help drive customer experience
Innovation in systems and processes supporting the entire customer life cycle create customer insights to create outstanding customer experiences.