Delivering key services across multiple channels in multiple languages 24/7
IT and technology are truly global markets, impacted by macro-economic trends from around the world. To identify and exploit emerging opportunities and gain competitive advantage requires agility and flexibility in processes and structures.
Operating globally adds layers of complexity, from the need to manage multiple languages, time-zones, currencies, regulation and financial processes. Social media has increased the impact of consumer influence, adding to the requirement for intelligent customer insights and multi-channel management.
In a fast-paced market with product life cycles as short as three months, being able to reduce the time-to-market through a streamlined supply chain is key.
Companies in this sector need a global, dynamic, innovative partner that understands the speed of business, complexities of a global sector and importance of brand. We have more than 15 years’ experience working with leading players in the IT, search engine, internet service provider, online retail, hosting and online advertising sectors.
We support our in-depth sector experience with international finance, customer service and supply chain expertise and innovative technology, to effectively manage projects across numerous channels that involve multiple currencies, multi-lingual customer services and multi-national distribution.
Reduce costs while improving customer experience
Our global delivery network helps our partners achieve significant cost savings and enhance the customer experience
Support business transformation
Our expertise in e-commerce, digital software distribution and channel management helps our clients transform their business models
Together, Toshiba and arvato have developed a supply chain solution that has streamlined our logistics operation, reduced distribution costs and led to an expansion of our business.Richard Taylor, Head of Supply Chain, Toshiba UK