Customised solutions that deliver more for less

In the context of significant budget cuts and increasing scrutiny from citizens, the public sector remains focused on delivering efficiencies in the back-office to protect the front-line.

On top of this, demand for citizen enquiries to be answered immediately through digital and traditional channels, mean government bodies must tailor their services by embracing channel shift, developing greater customer insight and re-training their employees.

We develop solutions for our partners, driven by the outcomes of operational service reviews, which deliver real transformation through redesigning services and providing new ways of working, backed by leading technology. Through our industry-leading shared services solutions, we help our partners become more efficient by standardising systems and processes, and benefiting from economies of scale.

Data security is essential. Our team of highly-skilled specialists provide our partners with bespoke solutions and consultancy to develop their cyber defensive capability and ensure they are compliant with new regulations, from the GDPR to the PSI and PSB.

With the vast resources and financial stability of the global Arvato and Bertelsmann organisations behind us, we have the capacity and capability to manage any size and complexity of public sector contract. 

Client benefits

Technology-driven transformation

We introduce digital innovation, such as robotic automation and cognitive technology, which delivers major efficiencies to protect the front line

Delivering more with less

By standardising and centralising back-office services, we produce substantial cost reductions for our partners

A company with non-profit roots

Just over 80 per cent of the capital shares in our parent company, Bertelsmann are held by non-profit foundations 

We have a strong working partnership that delivers excellent customer service and value for our residents.

Cllr John Burrows, Leader, Chesterfield Borough Council

Cyber security white paper

Our whitepaper provides professionals who are dealing with personal data and other regulated information with an understanding of how HMG guidance for securing official information can be used to secure information within non-HMG businesses.

Get in touch

If you have any questions, need information or a contact, please get in touch with us. We're here to help!

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The Arvato CRM UK privacy notice, and associated Bertelsmann privacy notice can be viewed here.