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      United Kingdom
      Central Government

      Transforming central government services

      Scroll down
      • 01. Providing excellent public services in the age of austerity
      • 02. Client benefits
      • 03. Client quote
      • 04. Shared services white paper
      • 05. Case studies
      • 06. Related content
      • 07. Get in touch

      Providing excellent public services in the age of austerity

      Delivering high quality front-line services has never been more challenging.

      Central government budgets have faced cuts since the start of the decade and the reductions set out in the 2017 Efficiency Review will place greater pressure on service provision. Departments must cut their spending by three to six per cent by 2020 to generate annual savings of £3.5 billion at a time when demand for public services continues to grow, driven by an ageing population and economic uncertainty.

      Only genuine transformation can deliver the major savings required while ensuring citizens continue to receive a high quality service. 

      A shared services model that achieves more for less

      Sharing back-office services, such as HR, payroll, finance and procurement, across multiple departments will play a key role in addressing this challenge.

      Through our shared services model, we have successfully put in place standardised back-office services for the Department for Transport (DfT) and its family of executive agencies for the first time in the department’s history.

      Our Shared Service Centre in Swansea provides our partners with the choice two Enterprise Resource Planning (ERP) platforms and the support of a robust, results-driven migration plan to balance flexibility with the cost savings and efficiency gains of a standardised back-office.

      Click here to download an overview of our Shared Service Centre in Swansea.

      Client benefits

      Reduce back-office costs through service standardisation

      Our partners have access to a fully standardised back-office shared service for HR, payroll, procurement and finance

      Drive new efficiencies through self-service

      We enable civil servants to self-serve their administrative tasks through a single, online portal with 24/7 access

      Informed decision making driven by management information

      Our partners are provided with a holistic view of their organisations through real-time management information

      "We have an open, honest and collaborative partnership with Arvato with the clear goal of using shared services to not just deliver cost savings, but to help our employees focus on delivering excellent services to the public. Arvato’s structured, process driven framework and clear direction has played a key role in the programme’s success and we look forward to delivering greater value to our customers in the years ahead."

      Spokesperson from the Department for Transport (DFT)

      Shared services white paper

      Download the white paper for free here

      Case studies

      Department for Transport

      Related content

      Public sector and citizen services
      Customer services
      Financial solutions

      Get in touch

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      Contact
      Ahmed Aboukar
      Business Development
      Arvato UK & Ireland

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