Transforming local government services
Persistent cost pressures and the increasing volume and complexity of citizen enquiries means that local government organisations are having to fundamentally rethink how they deliver their front and back-office services.
Improving citizen relations not only means optimising service delivery, but providing the communication channels they want to use to access each service.
We combine new technology with our expertise in transforming services to help our partners achieve major new efficiencies, enabling council employees to devote more time to handling complex citizen enquiries.
By implementing channel shift, we enable our clients to deliver public-facing functions and engage with their citizens across a range of digital and traditional channels. We also streamline and automate mundane, repetitive back-office tasks using our Robotic Process Automation (RPA) solution, which frees-up employees to spend more time helping the public.
Through our industry-leading shared services solutions, we provide our local government partners with standardised systems and processes that enable them to access major new efficiencies through economies of scale.
Our range of partnership, consultancy and product-as-a-service solutions are designed around the needs of each of our partners for a range of functions, including customer services, revenues and benefits, HR and payroll, finance and accounting and cyber security services.
Deliver more for less
By implementing new technology, we introduce major new efficiencies and free-up employees to deliver front-line services
Create a customer-centric service offering
We resolve more citizen enquiries at the first point of contact by integrating back and front-office processes
Arvato has shown great willingness to go beyond the initial contractual commitments and work closely with us to maximise collections and revenues. This is enabling us to protect frontline services for citizens and drive transformationRoger Parkin, Chief Executive, Slough Borough Council