The retail sector faces significant challenges, driven by fluctuating consumer confidence and significant changes in spending habits and shopping methods.
- Growth in sales is difficult, forcing retailers to focus on customer retention, brand loyalty and improvements in margins.
- Companies must understand and embrace customer purchasing behaviours, adopting an omni-channel approach for sales, customer service, delivery and returns.
- Successes in e-commerce can be delivered with advanced and aligned business processes that ensure a seamless customer experience.
In the global environment online, brands need to be flexible and appreciate local cultures, customs and languages in order to meet customer expectations.
An omnichannel, 24/7 approach to help retailers thrive
Arvato works for large retailers across the world and our ability to connect different business processes puts us in an ideal position to help companies in this intensively competitive sector. Through our acquisition of Netrada in 2014, Arvato has become one of Europe’s leading providers of integrated e-commerce services.
Our omnichannel, multi-lingual approach allows our clients to engage effectively with their customers around the world throughout the entire sales cycle.
From e-commerce platforms, to loyalty programmes and customer services, to financial solutions and supply chain efficiencies, Arvato can help retailers adapt and thrive in today’s economy.
We’ve created a white paper on how retailers can make the transition from multi- to omnichannel customer service, create a single view of the customer, and change technology, processes and people, to provide the highest possible customer experience. The paper also looks at how new technologies like Artificial Intelligence can lead to a more proactive approach to customer service.
Click here to download our white paper for free.
Improved customer satisfaction and loyalty
Delight your customers by providing the appropriate channels and language options to deliver a great service throughout the shopping experience.
Deliver cost savings throughout the entire value chain
Through the integration of services such as e-commerce platforms, warehouse management and product distribution, as well as financial solutions and customer service, Arvato can deliver significant cost reductions.
We improved Gumtree’s cash flow by improving collection rates by more than 200% in a 12 month period and collecting around 70% of outstanding debts within a short timeframe.
Looking at arvato’s successful e-commerce partnerships we knew we were in capable hands: we clicked with arvato’s expert team straight away and feel they have the same culture and drive we champion.Kristian Bromley, Managing Director, Firebox