Creating a premium experience for customers across all channels

Competitive markets, disrupted by technology and fluctuating consumer confidence, mean retailers must work harder to understand and embrace customer behaviour. Ensuring consumers have a seamless shopping experience across sales, customer services, and fulfilment is essential to meet rising expectations.

We work for leading brands across the world and our ability to connect different business processes puts us in an ideal position to help companies in this intensively competitive sector. Our seamless, multi-lingual approach helps our clients to adapt to local cultures and customs and engage effectively with their customers throughout the entire sales cycle. From e-commerce platforms, loyalty programmes and customer services, to financial solutions and supply chain efficiencies, we help our retail clients to thrive in today’s economy.

Based on in-depth insight into the customer journey, we provide our clients with a single view of the customer, keeping cost per contact low and ensuring our partners can deliver a consistent experience across their channels.

 

Client benefits

Improving customer satisfaction and loyalty

We deliver seamless, multi-language solutions to provide a great service across the shopping experience

Deliver cost savings throughout the entire value chain

We ensure significant cost reductions through our e-commerce platforms 

Drive efficiencies in e-commerce delivery

Integrate your direct-to-consumer delivery and returns with other logistics provisions to free-up capacity and boost efficiency

Looking at Arvato’s successful e-commerce partnerships we knew we were in capable hands: we clicked with Arvato’s expert team straight away and feel they have the same culture and drive we champion.

Kristian Bromley, Managing Director, Firebox

Single view of the customer whitepaper

Our whitepaper outlines the importance of collating and aggregating customer information from multiple channels and presenting it in a single, easy-to-use format.

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