Transforming organisations through technology, experience and people

Our expert insights focus on the topics that matter to our partners across the public and private sectors, and how these can be addressed to truly transform services and help organisations deliver more for their customers.

Five key steps to make shared services a success

Delivering on the promise of high quality public services has never been more challenging for government organisations. As a result, there has been a growing push to find new efficiencies - sharing services has long been championed as vital to tackling the budget challenges the public sector faces. Our experts discuss our successful shared services operation with the Department for Transport and look at the five key steps organisations should consider for future programmes.

Creating a single customer view across an organisation

The digital age has changed the way customers shop, as well as how they interact and engage with businesses. In order to keep pace with consumers’ ability to research and buy products, effortlessly, wherever they are, customer service must be responsive, effective and delivered across multiple channels. This report focuses on how organisations can create a single view of the customer, driven by data and insight, to provide the best possible experience.

Driving service transformation through automation in the public sector

Government departments and local authorities are under increasing pressure to deliver major efficiencies in the back-office to protect front line services. Emerging technologies, such as Robotic Process Automation (RPA) have the potential to tackle this challenge. Our whitepaper explores the difference RPA can make, outlining the multiple benefits that can be achieved, the services that are suitable for deployment and the best practice models for implementation. It also provides real-life examples of how automation is already working in the public sector.

 

Leveraging HMG’s ‘OFFICIAL’ guidance to secure personal and financial data

Cyber-attacks pose a growing threat to the public sector as an increasing number of services become digitised. Ensuring personal data is secure has never been more important, particularly with the introduction of new regulations, such as the GDPR. Our experts break down the Government’s ‘OFFICIAL’ Cyber Security guidance and explain how organisations can leverage it to secure sensitive information.

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