Explore how automation will transform customer service at exclusive Arvato Talks event
The second instalment of the Arvato Talks series, ‘Customer service in the age of automation’ will bring together technology and customer service experts to share their perspective on RPA and AI, explore case studies of the technologies working in practice and provide guidance on how brands can integrate them to enhance the customer experience.
This exclusive event will be held on Wednesday 25th April at the Blue Fin Venue in Southwark, London and hosted in partnership with the UK Contact Centre Forum (UKCCF).
David Morton, Sales & Solutions Director, CRM Solutions, Arvato UK & Ireland, said: “From the Amazon Alexa to the smart home, automation technology is transforming how businesses operate, creating new efficiencies and enhancing the customer experience - a huge differentiator in markets where price points are becoming increasingly marginal.
“This is just the start. Over the next decade, the ubiquity of RPA, AI and machine learning will pave the way for a revolution in service delivery and how customers interact with brands. This event will help businesses understand how to put the right technology, experience and people in place to embrace future opportunities.”
Check here to see the detailed agenda.
For more information and to book your place, please contact Naomi Hedges at naomi.hedges@arvato.co.uk or 07818 887 161.
12:00 Lunch and networking
13:00 Keeping the human touch in a world driven by new technology: outlining the day
David Morton, Sales & Solutions Director, Arvato CRM
13:15 How will automation and artificial intelligence shape our world in 2028?
Sue Barnes, Business Development Director, Arvato CRM
13:40 Robotic process automation 101: how does it work and how can you implement it?
Mike Stewart, Head of Robotic Process Automation, Arvato CRM
14:05 Coffee break and networking
14:25 'Who wants to be a millionaire?’ – a live demo from our RPA lab
Ruairi Adam, Robotic Process Automation Manager, Arvato Global BPS
14:45 Using agent augmentation to enhance your employee and customer service performance
Preston Moore, Director of Strategic Accounts - Robotics and Intelligence, Pegasystems
15:15 Coffee break and networking
15:35 Delivering success: a real-life example of automation in action
Keri Smith, Director - EMEA, ISG
Steve Blundell, Consulting Manager, ISG
16:00 The shift to artificial intelligence: transforming customer engagement
Ben Warren, Vice President IT, Arvato Global BPS
Gordon Dalgleish, Head of ICT Solutions, Arvato CRM
16:50 Bowl food and drinks reception
19:00 Close