Our credit management process entails interacting with our clients’ customers (by letter, telephone, SMS and email) to resolve outstanding balances on customer invoices. Providing first class customer service, our accounts team resolve customer queries while maintaining a professional and compliant manner. We also assist in allocating payments, raising credit notes and supporting the clients’ sales teams.
Our systematic approach to arrears is to reduce the volume of accounts reaching each phase of the dunning process, thereby improving cash flow and reducing debt passed for third party collection. To further maximise revenues for clients, we provide a team of trained multi-skilled agents which can be scaled up or down according to demand. Secure online interactive reporting keeps clients updated in real time about the status of the arrears.