Business process outsourcing (BPO) is a valuable strategy for organisations looking to achieve high performance by controlling costs, reducing risk, fostering collaboration, increasing transparency or growing their businesses.
As organisations across the public and private sectors try to do more with less, new business models are emerging and the benefits of outsourcing are being realised.
Outsourcing continues to evolve from being perceived as a short-term cost-cutting exercise to driving long-term efficiencies and sustainable success; and from single non-core activities to multiple critical processes requiring specialist expertise.
Finding the right partner
The key to a successful outsourcing project is to find a partner with the right approach and experience.
Arvato has the global scale, flexibility and technology expertise to deliver successful global BPO projects. We have successful BPO relationships with global brands such as Microsoft, as well as a number of large UK public sector organisations.
This has given Arvato the perspective to help clients to see opportunities, as well as the capabilities to help seize them.
Rightshoring in line with business priorities
We always ensure we develop a location strategy to meet the requirements of clients’ businesses while still delivering benefits.
We are fully compliant with all statutory and legal regulations in the regions in which we operate.
Our global BPO relationship with Microsoft, covers 4 major lines of business that generate over 90% of the client’s global revenues.
Arvato operates the first Independent Shared Service Center (ISSC1) on behalf of the UK Government.