Business Process Outsourcing
Partnerships that deliver
Business process outsourcing (BPO) is a valuable strategy for organisations looking to achieve high performance by controlling costs, reducing risk, fostering collaboration, increasing transparency and achieving new growth.
Outsourcing continues to evolve from being perceived as a short-term cost-cutting exercise for single non-core activities, to driving long-term efficiencies and sustainable success across multiple critical processes that require specialist expertise.
New business models are emerging and the benefits of the approach are increasingly being realised, but the key to a successful outsourcing project is to find a partner with the right approach and experience.
We have an excellent track record for our enterprising spirit and work closely with our clients right through the transformation to identify new and more effective ways of delivering their processes. Our goal is to develop new opportunities and, by deploying the right people and the latest technology from the right location, we will help you seize them.
We provide the following business process outsourcing (BPO) services:
- Customer Service
- Shared Services
- Finance & Accounting
- Credit and Collections Management
- Supply Chain & Logistics
Right-shoring in line with business priorities
We always ensure we develop a location strategy to meet the requirements of clients’ businesses while still delivering benefits
Guaranteed cost savings
We offer clients flexible pricing and contracts, and assume the risk for delivering the agreed cost savings and performance improvements
22,500 UK civil servants use our shared services platform for the Department for Transport (DfT) to self-serve their administrative tasks
"We have an open, honest and collaborative partnership with Arvato with the clear goal of using shared services to not just deliver cost savings, but to help our employees focus on delivering excellent services to the public. Arvato’s structured, process driven framework and clear direction has played a key role in the programme’s success and we look forward to delivering greater value to our customers in the years ahead."Spokesperson from the Department for Transport (DFT)