In a world of increased consumer choice and expectations, customers want flexibility, convenience and immediacy throughout the entire online shopping experience – from search to purchase and from delivery to customer service and returns.
Our clients choose us because we are a trusted partner for their e-commerce platforms and fulfilment services, enabling them to focus on sourcing and marketing great products.
Our service portfolio covers the full end-to-end spectrum, including e-marketing, shop portals, financial solutions, warehousing and fulfilment, and customer service.
Access to our global network and international experience enable us to deliver worldwide, best practice solutions for our clients. Global brands partner with us to support their entry into new markets and territories across EMEA, Asia and Africa.
Following Arvato’s acquisition of Netrada, we are one of Europe’s leading providers of integrated e-commerce services, employing 3,000 people. Through this expertise, proven infrastructure and global network, we can achieve attractive and sustainable performance for clients on an international scale.
Expertise in e-commerce warehousing and fulfilment
Compared to business to business distribution, internet retailing comes with a complete set of new challenges. Our clients trust us to ship larger volumes of smaller order sizes and handle a more diverse and constantly changing range of products. For many of our clients, we also provide value added services such as gift wrapping and kit making.
Our bespoke warehouse management system enables us to deliver a fast and reliable service, ensuring that stock is optimally located in the warehouse. Pick-by-voice technology and radio frequency terminals enable us to streamline processes and increase picking accuracy.
Whether our clients are experiencing rapid growth or seasonal peaks and troughs, our shared user facilities enable us to flexibly adapt resources including space and people. Activity-based pricing helps our clients to remove fixed costs and improve cash flow.
We use a range of delivery options, from 2nd class post to timed next day services, in the UK and internationally. We continually review carriers to offer the most effective solutions for our clients, and provide a range of cost-effective delivery options that meet their customers’ expectations on delivery times and price.
Our service portfolio for e-commerce covers the full end-to-end value chain:
· web design & hosting
· processing & fulfilling orders
· delivery - payment - returns - aftersales care
Experience in omnichannel customer service
The digital age has changed the way customers shop, as well as how they interact and engage with businesses. Our clients’ customers expect to be able to use multiple devices to research and buy the goods and services they need, effortlessly and quickly, whatever location we are in.
This has also fundamentally altered consumers’ expectations around customer service, which people expect to be immediate, effective and delivered via their favoured channel. Especially when shopping with high-end retailers, consumers expect the customer service to be of equal or even better quality.
We help our retail clients to get this right, by implementing a true omnichannel customer service environment based on a ‘single view of the customer’, that incorporates data, systems and processes. As a result, the customer experience, loyalty and ultimately the bottom line, improves.
We’ve created a white paper on how retailers can make the transition from multi- to omnichannel customer service, create a single view of the customer, and change technology, processes and people, to provide the highest possible customer experience. The paper also looks at how new technologies like Artificial Intelligence can lead to a more proactive approach to customer service.
Click here to download our white paper for free.
Streamline process to improve efficiencies and reduce costs
Clients benefit from streamlined services through the implementation of improved systems and processes across distribution, transport and inventory management.
Provide the flexibility to manage changes in demand
Shared user facilities and automated technologies provide a flexible end-to-end service that can manage change effectively.
Access to expertise and economies of scale
Our shared distribution centres enable clients to increase process efficiency through access to new expertise and economies of scale.
Arvato was named a finalist in 'Retail & E-Tail' at the 2013 European Supply Chain Excellence Awards.
Arvato's modern distribution centres in Birmingham are located in the 'Golden Triangle' - within easy reach of 60% of the UK's population.
Looking at Arvato’s successful e-commerce partnerships we knew we were in capable hands: we clicked with Arvato’s expert team straight away and feel they have the same culture and drive we champion.Kristian Bromley, Managing Director, Firebox