Client-centric HR consultancy
Efficiency-driven, customer-centric support services such as HR, must not only demonstrate value for money against the wider business context, but should also enable and promote front-line services. This is especially important in a landscape of increasing user expectations, coupled with the constantly challenged budgets available for back office services.
We have significant global experience and expertise in transforming back office services. The Arvato culture allows public-private collaboration and cultural alignment which supports organisations in designing and implementing proven, practical routes to achieving a desired HR operating model. This reinforces front-line resources and services.
Single service consultation to full-scale review
Our client-centred HR consultancy can assess either a defined project, a specific service/function, or a more holistic whole back office review, covering areas such as:
· Service improvement and change management
· Organisation design and workforce development
· Productivity and efficiency
· HR technology solutions
· Employee relations and wellbeing
· Compliance and governance
We consult, clients retain control
Our team of specialist health and HR consultants review the scoped service/s and then present an options appraisal of detailed efficiencies and improvements which can be achieved; backed up by realistic, sustainable methods of implementation and required inputs for creation of a robust and deliverable business case.
Collaborative and genuinely consultative, our consultants ensure clients always remain in control of the management decisions which influence how their HR services will be designed and delivered.
Successful transition and transformation
It is essential that the transition to new ways of working and operating models is handled sensitively and effectively.
We support our consultancy work with a transition and transformation service that empowers managers to lead successful change activities and engages employees in playing an active role in the transformation process. This helps ensure the move to redesigning, sharing or outsourcing services runs smoothly and people willingly embrace the change.
We implemented a new competency framework which was incorporated into the employee appraisal scheme; this was successfully rolled out to all employees at all levels at Chesterfield Borough Council.
We have delivered 6 transformation programmes to the health sector, resulting in 7-10% efficiencies for East Cheshire NHS Trust year-on-year, and £2m in savings over a four-year programme.