Workforce expenditure accounts for the majority of a public sector organisation’s operational costs. The drive for higher efficiency has placed greater onus on effective recruitment strategies.
We offer a full end-to-end recruitment service to enable an organisation to hire the right people with the right values, covering: recruitment strategy, vacancy management, job matching/evaluation, recruitment administration and employment law compliance.
Crucially, line managers remain in control throughout, conducting interviews and selecting candidates. The whole recruitment process is constantly monitored using our automated workflow system.
We also provide training and support for recruiting managers, ensuring staff remain up to date with the latest legislation and best practice.
We have been providing payroll services to UK public sector clients for almost a decade, ranging from processing of employee payroll transactions, to core payroll administration duties, including contractual changes, sickness absence, new starters and terminations.
Staffed by payroll professionals, our well-established service delivers a comprehensive, flexible payroll service that pays accurately, on time and in accordance with all statutory and contractual obligations. For example, we produce 336,000 payslips for health sector clients annually and pay 99.5% right first time.
We are able to offer a full range of managed, hosted or bureau payroll services and work with each client to provide the most appropriate payroll option.
HR and IT systems and support
We support successful service improvement and organisational change with a range of HR information and workforce management systems. These help clients manage transactional processes effectively and efficiently, reducing time spent on HR administrative tasks and increasing capacity for strategic activities.
Our core IT solution includes HR Direct – an easy-to-use one-stop-shop portal for HR information and resources, which increases line manager capability and minimises the administrative burden on the HR professionals. HR Direct also acts as the platform for delivery of all our other IT solutions, for example our automated workflow system and workforce reporting dashboard.
We provide a tiered employee relations service that enables clients to procure the most appropriate and cost effective level of support.
Firstly, our online portal HR Direct, offers 24/7 access to employee relations information and guidance, improving the capability and confidence of line managers when dealing with people management issues.
For more involved cases, we provide a telephone and email advice line staffed by trained employee relations experts.
These first two levels of support are able to deal with the vast majority of employee relations cases.
Lastly, our employee relations consultancy comprises a team of expert HR professionals and assists in resolving the most complex employee relations issues.
Health and wellbeing
We help public sector organisations take a proactive, responsible approach to supporting the health and wellbeing of their workforce. This contributes to improving employee performance, reducing staff stress and minimising absenteeism.
Our comprehensive service provides guidance and support for developing and delivering a strategic wellbeing programme based on client needs and the latest best practice recommendations.
We also coordinate a package of wellbeing activities, designed for each client, and continually monitor the effectiveness. Using our HR IT know-how, we design and develop a bespoke information portal for access by employees; covering news, advice, and signposting for expert help and support.
We implemented a self-service payroll system at Chesterfield Borough Council, with over 500 employees now using electronic payslips.
HR Direct enabled line managers to resolve day-to-day queries online, cutting the number of HR helpdesk calls by 25%.